Brian Kracik | CustomerThink

Home Authors Posts by Brian Kracik

Brian Kracik

Oracle

Brian Kracik is senior director of product marketing for enterprise communications and cloud services at Oracle.

5 Ways to Quickly Meet Customer Experience Expectations

Brian Kracik - January 11, 2019

Charlie Herrin, the executive vice president in charge of customer experience at Comcast, earlier this year said, “customer service is what happens when customer...

New Posts

Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX

Howard Lax - April 17, 2024

Three Tips for Better Support

Cassius Rhue - April 17, 2024

Brand Management: What’s Customer Experience Got to Do with It?

Beth Karawan - April 17, 2024

New to Sales? Here’s What You Must Keep in Mind

Manash Chaudhuri - April 17, 2024

[Book Review] Jonah Berger Unveils the Hidden Power of Words

David Dodd - April 17, 2024

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.