Brian Hannon

Why Employee Happiness = Customer Happiness

For the sixth year in a row, job satisfaction has improved in the US, surpassing a 50 percent satisfaction rate since 2005. Despite overall...

Why You Don’t Need Luck in Customer Service

A global company with strong Irish roots, you can imagine that our employees enjoy celebrating St. Patrick’s Day every year. The holiday is reminiscent...

The Recipe for a Successful CX Strategy

When you think of good customer experience, what do you think of? I envision a 5-star restaurant with a Michelin chef behind the scenes....

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