Home Authors Posts by Brian Hannon

Brian Hannon

Brian Hannon
Brian Hannon is the Chief Commercial Officer for Voxpro - powered by TELUS International, where he develops the services, solutions and teams to solve our customers’ challenges and develops the growth of Voxpro’s business around the world. Brian has extensive global BPO experience. Prior to this role, Brian was the Business Development Director for Conduit, launching and developing the business’s healthcare and technology segments. He brings to the role experience in driving global teams to develop and implement solutions for Fortune 500, public sector and scaling organisations in Europe and the US, developing partner channel

Transparency: The Key to Building Brand Trust & Loyalty

Customer loyalty and trust are valuable commodities in the brand-consumer relationship, but they are also its biggest hurdles. Poor experiences and a lack of...

How to Turn Holiday Shoppers into Repeat Customers

Last month we saw (and participated in) a record-breaking Amazon Prime Day. The 36 hour sale holiday saw estimated sales numbers for small and...

Why Employee Happiness = Customer Happiness

For the sixth year in a row, job satisfaction has improved in the US, surpassing a 50 percent satisfaction rate since 2005. Despite overall...

Why You Don’t Need Luck in Customer Service

A global company with strong Irish roots, you can imagine that our employees enjoy celebrating St. Patrick’s Day every year. The holiday is reminiscent...

The Recipe for a Successful CX Strategy

When you think of good customer experience, what do you think of? I envision a 5-star restaurant with a Michelin chef behind the scenes....

New Posts