Blake Morgan
Blake Morgan
lake Morgan is a Customer Experience Futurist. Her first book is "More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake is adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and the American Marketing Association. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She's been ranked as ICMI's Top 50 Thought Leaders To Follow on Twitter.
Hilton and Zulily Find Rewards in Customer Delight. So Can You!
Matthew Dixon and Nick Toman, authors of The Effortless Experience, penned an article with Karen Freeman in the ...