Bill Horvath

4 Things That Predict Customer Sentiment After Online Interactions with Brands

This article originally appeared on CX Café. It’s no secret that customers are flocking to social media in droves to express their delight and disdain...

Thirty Drivers of Value Perceptions, or Why Customers Love Your Company

Customers love a company because they perceive value in their interactions with its people, products, and services. As customer experience (CX) professionals, we usually...

New Posts