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Bill Hogg

Bill Hogg
Bill Hogg works with senior leaders to inspire and develop high performance, customer-focused teams that deliver exceptional customer service, higher productivity and improved profits. Sought after internationally as a speaker and consultant, Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.

Moments of Truth: Critical Moments that Allow for Transformation

This is the fourth article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series...

How Strong Performance Can Mask Issues in the Future

In my experience as a leadership consultant, I have had the privilege to work with a wide variety of organizations of all sizes and...

Is Customer Service a Right Brain or Left Brain Function?

Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience...

Leaders Need to Change First Before Organizations Change

This is the second article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series...

Is Your Customer Focused Language Important?

You are damn right it is. Language has the ability to offend or create an unexpected impression. For example, did I offend someone with...

How to Get Your Team to Buy into Organizational Change

In my experience as a leadership expert and consultant, change is never easy. It is not easy for leaders, managers, or employees. Change poses...

Leadership Consulting Series | Transformative Leadership and Change Realization

Home » Articles, Blog, Culture, Employee Engagement, Featured, High Performance Culture, Leadership Leadership Consulting Series | Transformative Leadership and Change Realization 22 January 2014 No…

Leadership Skills Your Organization Needs to Develop

Consistently developing leadership capacity within your organization needs to be a prime objective. Failure to develop leaders internally will hurt your organization's ability to...

Is Kindness Hindering Your Leadership Development?

Great leaders are always looking to improve, but getting feedback that can really make a difference in your personal growth can often be a...

Five Actions You Can Implement Today to Build a High Performance Work Environment

This is the sixth and final article in our series that looks at Building a High Performance Work Environment. The full series is available...

How Transformational Leaders Make Organizational Change Stick

Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are...

Seven Steps for Creating Behaviour and Performance Expectations that Drive Employee Engagement

This is the fifth in our series of articles that looks at Building a High Performance Work Environment. The full series will be available...

Creating a Customer Experience that Drives Results

Creating a great experience for your customers is more than just providing good customer service — everyone provides good customer service. It is the...

Sometimes Truth is Stranger than Fiction

Recently a friend shared a real customer service experience with me. She graciously allowed me to share the email communication verbatim with you. Other...

Does Your Left Hand Know Your Right Hand

Recently I had the misfortune of having one of my credit cards compromised and this necessitated updating all my pre-authorized credit card payments —...

Four Core Areas of Leadership Focus in High Performance Environments

This is the fourth article in our series of articles that looks at Building a High Performance Work Environment. The full series will be...

Core Elements of Employee Engagement

Employee engagement plays a significant role in the success of your organization. The more engaged your team is in the day to day operations...

Three Critical Elements for Finding the Right People to Work in High Performance Environments

This is the third article in our series of articles that looks at Building a High Performance Work Environment. The full series will be...

How to Build Your Organizational Culture Based on Trust and Collaboration

Without trust in your organization, what do you have? Trust is perhaps the most important element that needs to be present within the culture of...

Three Ways to Support People in High Performance Environments

This is the second article in our series of articles that looks at Building a High Performance Work Environment. The full series will be...

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