Bill Hogg

3 Steps How Leaders Embrace and Lead Organizational Change

This is the fourth in our 6 part leadership speaker series of articles that looks at stimulating change for passion & profits.Leadership is not...

7 Tips To Deal With Unhappy Customers and Improve Customer Experience

No one likes to receive a complaint -- but complaints are worth their weight in gold if an organization learns from them and then...

10 Tips for Impeccable Customer Service and Repeat Customers

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to...

Moving from Customer Service to Customer Engagement: 4 Essential Elements of Customer Engagement

This is the second in our 6-part leadership speaker series of articles that looks at stimulating change for epic service. Every company provides customer service, and good...

6 Golden Rules for Handling Customer Complaints

Most employees hate complaints. They don’t like having to deal with customers who call or visit their store or office with a complaint. What...

10 Customer Service Principles Every Employee Must Know

Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how...

7 Ways to Build Collaboration and Trust into your Culture

This is the third in our 6 part leadership speaker series of articles that looks at stimulating change for passion & profits. Do you...

Turning Adversity Into Opportunity

In times of uncertainty, it is especially important to go above and beyond to strengthen employee engagement. Leaders may set the direction, but it...

Always Go The Extra Mile

In the article Giving Firms an ‘E’ for Effort: Consumer Responses to High-Effort Firms by Andrea C. Morales, assistant professor of marketing at the Marshall School...

Have you Identified your Employees as a Key Target Audience?

Much has been written about the need for communicating with employees. People are often put in charge of internal communications and spend their time creating...

Satisfied Customers Are Killing Your Business: 3 Strategies to Strengthen Your Emotional Connection with...

This is the first in our 6-part leadership speaker series of articles that looks at stimulating change for epic service. People talk about the importance of customer...

Treat Customers Like They Matter Or You Will Lose Them

Recently I had to go to a local collision repair shop for an estimate for some repair work on my car. I was sent...

Focus on Character Not Competence 3 Ways to Build a Strong Organizational Culture

This is the second in our 6 part leadership speaker series of articles that looks at stimulating change for passion & profits. Your organization...

Something For Nothing

I had 2 very interesting experiences while out shopping for materials to make some repairs around the house. The first was to repair a step on...

5 Things All Great Leaders Do to Create a Culture of Leadership

This is the first in our 2015 leadership speaker series of articles that looks at stimulating change for passion & profits. What’s the secret...

The Importance of a Strong Leadership Team

Over the years of working as a leadership consultant with leaders from all types of organizations, there is no doubt that transformative leaders have...

Continuing the Cycle: How to Develop the Skills of Future Leaders

This is the sixth and final article in our leadership consulting series that looks at creating transformative change in your organization. The full series...

Why Leaders Need to Reinforce Company Culture and Values

Organizational culture is a living and breathing entity. In my years as a leadership consultant, it has become abundantly clear that organizations which view...

Building Your Change Management Plan

This is the fifth article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series...

How Weak Leadership Impacts Customer Loyalty

Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my...

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