Betsy Wood
Nortel Multimedia Applications
Betsy Wood, evangelist, Nortel Multimedia Applications, participates in a global team helping companies deliver definitive customer service. Wood's 2 years of international experience include marketing, sales and consulting with Nortel and AT&T.
I tried to return something at a business I have patronized for many years. The customer service representative told me the barcode on the...
Countless customers love the convenience and privacy of self-service. When it works well, it's convenient and fast. When self-service doesn't work, however, we tend...
Why do many companies that are extremely keen to acquire new customers immediately shift from "How can we assure customer needs are exceeded?" into...
I keep hearing, "We don't really need multiple channels. We'll just make sure our customers use only the phone . We just...