Bertram Schulte

Building Long-Lasting Customer Trust in the Digital Age

In the digital world, customer trust has become the ultimate currency. So much of the business we engage in today is done digitally without any face-to-face interactions, so building trust among customers is the only way to sustain long-term success. However, trust is at...

The Customer-Centric Organization: Boost Experiences AND Revenues

Customer experience is a key driver behind increasing revenue, customer trust, maintaining market competitiveness and a slew of other business benefits. Research from Walker predicted that by 2020, customer experience will overtake price and product as the main brand differentiator. Advancing technologies such as...

Three Ways Digital Will Continue to Boost CX in 2019

The phrase “digital transformation” has been thrown around across industries, from retail to software industries – even automotive and healthcare. Every organization has something to say about their digital-transformation journey, and if they don’t, they’re behind the curve. Rather than discussing how digital-transformation strategies are...

Four Steps to Improve Your Digital Customer Experience

As the digital era continues to evolve, machine learning, artificial intelligence, IoT and analytics, among others, are all great components to run an even more successful company. When thinking about what truly makes a company prosper though, there is a clear and strong focus...

New Posts