Bertram Schulte

Building Long-Lasting Customer Trust in the Digital Age

In the digital world, customer trust has become the ultimate currency. So much of the business we engage in today is done digitally without...

The Customer-Centric Organization: Boost Experiences AND Revenues

Customer experience is a key driver behind increasing revenue, customer trust, maintaining market competitiveness and a slew of other business benefits. Research from Walker...

Three Ways Digital Will Continue to Boost CX in 2019

The phrase “digital transformation” has been thrown around across industries, from retail to software industries – even automotive and healthcare. Every organization has something...

Four Steps to Improve Your Digital Customer Experience

As the digital era continues to evolve, machine learning, artificial intelligence, IoT and analytics, among others, are all great components to run an even...

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