Benjamin Payne
I help companies realize the full potential of their knowledge, in efforts to improve CX.
From internal corporate use to customer self-service, I help companies to deliver consistent and accurate information to the people who need it, when they need it.
If you're in the world of customer service or customer experience, I'm sure you've heard a lot of chatter recently (pun intended) about chatbots,...
I will start off this post by saying the obvious. No, this is not a comprehensive list of ALL the metrics you should be...
How do you help your customers when they have questions about your brand or offering? What about when they have issues or problems? Traditionally,...
Customers and their needs are changing all the time, so it's increasingly important to keep your contact center at the forefront of these changes,...