Ben Noble

Cross-country Banking and Financial Frustration

A few years ago, I moved to California from North Carolina. Anybody who’s made a cross-country move can tell you, you give up a...

Tracking the Customer Journey in Salesforce

Salesforce is a diverse platform with capabilities well-poised to transform business. One of the main attributes of the cloud-based CRM is its ability to...

Could Congress Force Call Centers to Stay in the U.S.?

Earlier this month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center...

The Connected Spine & The Internet of Doctors

Dan Noble, my father, was 27 years old when he was medically discharged from the Army. Years of physical training, running with a 50lb...

Why you should link your ecommerce platform to your CRM … and then to...

According to Fortune Magazine, about 10 million more Americans shopped online than in stores over Black Friday Weekend. The trend of ecommerce eclipsing brick-and-mortar...

Memes to explain the connected customer

I’m a millennial. This isn’t a confession, just a fact. And as a millennial, I enjoy an insider perspective. Every year, for the past...

What is a Cloud Contact Center with Salesforce CTI?

Modern call centers need much more than phones. Today, customers interact with companies in complicated and dynamic ways. Email, chat and a variety of...

Are you serving your customers or smothering them?

The customer/company relationship is just that, a relationship. It’s one that is difficult to maintain and carries high expectations. On one hand, customers want...

Throwing money at the customer service problem

The following post is an excerpt from Jonathan Gale’s Keynote at this year’s conference Connect 2016. Click here for more information on next year’s...

Avoiding burnout through games, scoreboards and empowerment in your contact center

We all have our limits. Work takes a toll on us physically and mentally, and if pushed too far, we inevitably burnout. Even in...

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