Mitch Belsley
Mitch is a CX consultant, blogger, and co-founder of the CXM software platform The Experience Manager.Over the years he's worked everywhere from the "front office" to the "head office" which has provided him with a unique view for creating CX strategies, customer centric cultures, and operationalizing unforgettable experiences for businesses big and small.
A great journey map helps us visualize an experience and share that vision across a team or company. This guide is your introduction to...
Understanding Customer Experience Management Great Customer Experience Management (CXM) requires coordination across all of the functions of a company. This guide is your introduction to...
James Dodkins the CX Rockstar recently put out a video detailing the 5 Dimensions of Moments of Truth where he briefly outlined how...
source: The Experience LLC So you’ve spent lots of money gathering all of your Voice of the Customer data. Then you’ve hired an outside consultant...