Bidisha Gupta

4 Hidden Issues Ruining Customer Service for Most Businesses

A number of businesses these days talk about offering unparalleled customer service. But let’s be honest, how many of them have actually achieved it? The number might as well be counted on fingers. Now, the question remains – why is that so? No...
Unified Communications

7 Ways Unified Communications Can Improve Customer Service in Contact Centers

Unified communications refer to the successful convergence of all communications media, techniques and devices into just one interconnected entity. It has the power to break down all walls to communication within an organization. When utilized in the contact center, unified communication...

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