Cinny Little

Managing Global and Local Social Intelligence Requires A Tender Balance

Social media is human. It’s embedded in local cultural context of consumer needs, affinities, and behaviors. But to serve consumers, multinational companies need effective...

Do You Need a Customer Insights Center of Excellence?

Over the past few months, following publication of my "Customer Insights Center of Excellence" report at Forrester (subscription required), there’s been a significant uptick...

The Customer Insights Center of Excellence: Know Your Options!

If you’re a customer insights (CI) or analytics professional, the questions below may sound familiar to you. I hear them from leaders of...

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