Arvind Rongala

Customer Experience Management – A Thin Line between Success and Failure

Customer experience management is considered to be the Holy Grail that every organization is seeking to improve upon. With complex demands and continuous changes,...

Top 5 Challenges in Customer Data Management

For business enterprises to take advantage of the increasingly mobile and digitally perceptive customer base that anticipates personalized and dynamic customer experience, digital innovation...

10 Ways of Getting to know Your Customers Better

For business enterprises to be profitable they need to churn out products and services that their customers will like. Getting concrete insights into the...

10 Crucial Customer Service Statistics for Contact Centers

A good customer service is the most popular tool for customer-centric organizations. Much powerful than any promotional engagements, a great customer experience can go...

6 Effective Performance Metrics for Contact Center Success

Great customer service means going out all the way to ensure that you and your customers are a happy lot. For businesses that would...

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