Arvind Rongala
Arvind Rongala
Arvind Rongala is Manager, Business Development, and Marketing, for Invensis Technologies, an IT-BPO service provider that has been satisfying the business requirements of clients around the world since 2000. Invensis offers end-to-end mobile application development outsourcing services, including mobile app testing and design of user experience. This is a part of Invensis' comprehensive umbrella of IT outsourcing services that includes on premise solutions, software testing, web, mobile, cloud application development and platform development, among others.
Transformational Leadership in the Times of DevOps
With enterprises embracing the DevOps approach to software development, the culture of collaboration is sweeping across organizations. As the focus is equally on operational...
Customer Experience Management – A Thin Line between Success and Failure
Customer experience management is considered to be the Holy Grail that every organization is seeking to improve upon. With complex demands and continuous changes,...
Top 5 Challenges in Customer Data Management
For business enterprises to take advantage of the increasingly mobile and digitally perceptive customer base that anticipates personalized and dynamic customer experience, digital innovation...
10 Ways of Getting to know Your Customers Better
For business enterprises to be profitable they need to churn out products and services that their customers will like. Getting concrete insights into the...
10 Crucial Customer Service Statistics for Contact Centers
A good customer service is the most popular tool for customer-centric organizations. Much powerful than any promotional engagements, a great customer experience can go...
6 Effective Performance Metrics for Contact Center Success
Great customer service means going out all the way to ensure that you and your customers are a happy lot. For businesses that would...