Arnaud Dumas De Rauly
Arnaud Dumas De Rauly
How Cloud-Based Infrastructure Revolutionized Call Center Operations
Cloud-based software and applications have made a huge difference in every industry across all verticals, but how has it specifically revolutionized call centers? With...
3 Trends Transforming Today’s Contact Center
In our world of rapid communication, customer input and opinions have become more crucial than ever before. A single bad opinion can spread virally,...
Customer Service Showcase: Amazon
Everyone has heard of Amazon.com. The company, which began as an online bookstore in 1995, sells nearly everything a consumer might possibly need. The...
Exceptional Customer Experience by Sheraton
While there ars a number of tips, best practices, how-to's out there about giving good customer service in the hotel industry (see Hotel Customer...
Keep your customers informed
A recent project that I've been working on with one of my customers - installation of a contact center pre-production platform for a big...