Clarissa Willis

Higher Education: Recruitment, Lead Generation and the Contact Center

Inbound Marketing: Tips to Better Lead Generation Students have a lot of information pass in front of them, before they make a decision on which...

Mortgage: Lead Generation, Outsourcing and Live Transfer

4 Tips to Better Lead Generation or Mortgage Professionals Lead Generation is an important first step in the mortgage sales process. It opens up...

A Live Transfer Mini Guide

What are live transfers? Within the call center sphere, live transfers are exactly what they sound like. A live transfer is the process of transferring...

Stop Worrying, Start Outsourcing: Benefits of Call Center Outsourcing

Call centers are the core of customer service, and customers are the brick and mortar of any company. Running a good call center, then,...

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