Clarissa Willis

Higher Education: Recruitment, Lead Generation and the Contact Center

Inbound Marketing: Tips to Better Lead Generation Students have a lot of information pass in front of them, before they make a decision on which college or university to attend. Which is why, getting the right information, in front of the right people, at the...

Mortgage: Lead Generation, Outsourcing and Live Transfer

4 Tips to Better Lead Generation or Mortgage Professionals Lead Generation is an important first step in the mortgage sales process. It opens up awareness about your company and attracts potential customers into the beginning of the sales funnel. Are you a loan officer, consultant,...

A Live Transfer Mini Guide

What are live transfers? Within the call center sphere, live transfers are exactly what they sound like. A live transfer is the process of transferring a customer on the phone, from one call center agent to a different agent in another department or location. The...

Stop Worrying, Start Outsourcing: Benefits of Call Center Outsourcing

Call centers are the core of customer service, and customers are the brick and mortar of any company. Running a good call center, then, is an important aspect to a successful business. While in-house call centers can seem like a good idea, developing and...

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