Annie Reiss

The Future of Technical Sales: An Interview with SE Expert John Care

With Gartner recently predicting that global IT spending will reach $3.8 trillion in 2019, organization’s sales engineers (SE) are becoming increasingly critical for software...

Lasting Results: Five Tips for Building a Strong Customer Success Team

There’s a difference between customer service and customer success. Service is about reacting to an inbound problem from a customer; it’s most often an...

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