Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.
How ’empowered’ are your people? Do they really contribute to your customers’ experience? Are they encouraged to ‘delight’ your customers? Are they allowed to?...
Employee engagement is one of those things that lots of business leaders talk about, but don’t seem to deliver. The research consistently shows that...
Ever had a questionable car parking ticket that you didn’t fight because of the hassle? Well, your problems are now over at the touch...
21Sep Culture Change – 5 Questions To Help You Do It Right! 96% of people think that culture change is needed in their organisation –...
Customer Delight is all about surprising customers with the level of service you provide – positively of course! It’s about exceeding their expectations, and...
Sheffield’s World Champion Jessica Ennis-Hill is a true inspiration, not only for aspiring athletes, but I think for business leaders. She’s a great example...
Imagine paying for products and services based on the customer experience you received! Well, that’s a ‘Dramatically and Demonstrably Different‘ approach being taken by...
Being ‘easy to buy from and deal with’ is an integral part of delivering an outstanding customer experience, and with ever increasing customer expectations,...
Businesses today face 'challenging' times! Ever rising customer and employee expectations, increasing and intensifying competition (coming from further afield), greater transparency, reduction in trust...
Most company directors and board members don’t have a clear understanding of what their customers want, and often ignore the views of those that...
We’re down in London for business tomorrow and we were wandering around the bars and restaurants in Mayfair today looking for something to eat...
Only a third of British workers are ‘highly engaged’ at work. That’s according to a new survey that explores engagement levels and the impact...
Responding to customer problems is always a good sign of a truly customer focused business, and here’s a great example of a business that...
Peggy Uhle was on a Southwest Airlines flight from Chicago to Columbus taxiing on the runway waiting to take off when the plane suddenly turned...
How good are you at maximising your customer relationships? I don’t mean are you ‘nice’ to them or do you get on well, but...
28May 3…2…1… Your Customers Are Gone!!! Customer expectations are getting higher… particularly online! A new report from Internet Intelligence business, Dyn highlights that 65% of consumers...
It was great to meet so many enthusiastic young leaders at the NACUE Leadership Summit yesterday in London – and thanks very much for...
Culture and employee engagement is the number one issue for the world’s business and HR leaders! That’s according to the latest Deloitte 2015 Global Capital...
‘Planned Spontaneity’ is a great way of creating customer delight – it’s one of the six ingredients I talk about at conferences and seminars...
It was released on April 1st, and it did look suspiciously like a joke, but Amazon’s latest innovation Amazon Dash certainly brings a new...