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Andy Hanselman

Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.

Empowering For Customer Delight! How They Do It At Pret A Manger

How ’empowered’ are your people? Do they really contribute to your  customers’ experience? Are they encouraged to ‘delight’ your customers? Are they allowed to?...

Cost Effective Employee Engagement – 3 Great Examples

Employee engagement is one of those things that lots of business leaders talk about, but don’t seem to deliver. The research consistently shows that...

Do Not Pay.Co.UK – A 3D Solution To Appealing Your Parking Ticket!

Ever had a questionable car parking ticket that you didn’t fight because of the hassle? Well, your problems are now over at the touch...

Culture Change – 5 Questions To Help You Do It Right!

21Sep Culture Change – 5 Questions To Help You Do It Right! 96% of people think that culture change is needed in their organisation –...

Want To Create Customer Delight? Heston Reads Your Mind!

Customer Delight is all about surprising customers with the level of service you provide – positively of course! It’s about exceeding their expectations, and...

10 Lessons In leadership From Jessica Ennis-Hill!

Sheffield’s World Champion Jessica Ennis-Hill is a true inspiration, not only for aspiring athletes, but I think for business leaders. She’s a great example...

How Was Our Customer Service? Estate Agents Say Pay Us What You Think!

Imagine paying for products and services based on the customer experience you received! Well, that’s a ‘Dramatically and Demonstrably Different‘ approach being taken by...

Easy Does It For Better Customer Experiences

Being ‘easy to buy from and deal with’ is an integral part of delivering an outstanding customer experience, and with ever increasing customer expectations,...

Are You And Your Business ‘Thinking in 3D’?

Businesses today face 'challenging' times! Ever rising customer and employee expectations, increasing and intensifying competition (coming from further afield), greater transparency, reduction in trust...

Customer Service? Business Leaders Just Aren’t Listening!

Most company directors and board members don’t have a clear understanding of what their customers want, and often ignore the views of those that...

The Sofra Restaurant In Mayfair – A Great Sign Of 3D!

We’re down in London for business tomorrow and we were wandering around the bars and restaurants in Mayfair today looking for something to eat...

Employee Engagement – How Does Your Business Measure Up?

Only a third of British workers are ‘highly engaged’ at work. That’s according to a new survey that explores engagement levels and the impact...

Hobbes The Tiger – A Great Example Of Customer Delight!

Responding to customer problems is always a good sign of a truly customer focused business, and here’s a great example of a business that...

Southwest Airlines Delivers Customer Delight (Again!)

Peggy Uhle was on a Southwest  Airlines flight from Chicago to Columbus taxiing on the runway waiting to take off when the plane suddenly turned...

Forget CRM, Think MCR! 10 ideas To Maximise Your Customer Relationships

How good are you at  maximising your customer relationships? I don’t mean are you ‘nice’ to them or do you get on well, but...

3…2…1… Your Customers Are Gone!!!

28May 3…2…1… Your Customers Are Gone!!! Customer expectations are getting higher… particularly online! A new report from Internet Intelligence business, Dyn highlights that 65% of  consumers...

The 8 Characteristics Of 3D Entrepreneurial Leaders!

It was great to meet so many enthusiastic young leaders at the NACUE Leadership Summit yesterday in London – and thanks very much for...

Culture And Employee Engagement – HR Leaders Say It’s Priority Number 1!

Culture and employee engagement is the number one issue for the world’s business and HR leaders! That’s according to the latest Deloitte 2015 Global Capital...

A Wonderful Example Of Customer Delight From LOT Polish Airlines

‘Planned Spontaneity’ is a great way of creating customer delight – it’s one of the six ingredients I talk about at conferences and seminars...

Amazon Dash – Shopping At The Click Of A Button!

It was released on April 1st, and it did look suspiciously like a joke, but Amazon’s latest innovation Amazon Dash certainly brings a new...

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