Andy Hanselman

Easy Does It For Better Customer Experiences

Being ‘easy to buy from and deal with’ is an integral part of delivering an outstanding customer experience, and with ever increasing customer expectations,...

Are You And Your Business ‘Thinking in 3D’?

Businesses today face 'challenging' times! Ever rising customer and employee expectations, increasing and intensifying competition (coming from further afield), greater transparency, reduction in trust...

Customer Service? Business Leaders Just Aren’t Listening!

Most company directors and board members don’t have a clear understanding of what their customers want, and often ignore the views of those that...

The Sofra Restaurant In Mayfair – A Great Sign Of 3D!

We’re down in London for business tomorrow and we were wandering around the bars and restaurants in Mayfair today looking for something to eat...

Employee Engagement – How Does Your Business Measure Up?

Only a third of British workers are ‘highly engaged’ at work. That’s according to a new survey that explores engagement levels and the impact...

Hobbes The Tiger – A Great Example Of Customer Delight!

Responding to customer problems is always a good sign of a truly customer focused business, and here’s a great example of a business that...

Southwest Airlines Delivers Customer Delight (Again!)

Peggy Uhle was on a Southwest  Airlines flight from Chicago to Columbus taxiing on the runway waiting to take off when the plane suddenly turned...

Forget CRM, Think MCR! 10 ideas To Maximise Your Customer Relationships

How good are you at  maximising your customer relationships? I don’t mean are you ‘nice’ to them or do you get on well, but...

3…2…1… Your Customers Are Gone!!!

28May 3…2…1… Your Customers Are Gone!!! Customer expectations are getting higher… particularly online! A new report from Internet Intelligence business, Dyn highlights that 65% of  consumers...

The 8 Characteristics Of 3D Entrepreneurial Leaders!

It was great to meet so many enthusiastic young leaders at the NACUE Leadership Summit yesterday in London – and thanks very much for...

Culture And Employee Engagement – HR Leaders Say It’s Priority Number 1!

Culture and employee engagement is the number one issue for the world’s business and HR leaders! That’s according to the latest Deloitte 2015 Global Capital...

A Wonderful Example Of Customer Delight From LOT Polish Airlines

‘Planned Spontaneity’ is a great way of creating customer delight – it’s one of the six ingredients I talk about at conferences and seminars...

Amazon Dash – Shopping At The Click Of A Button!

It was released on April 1st, and it did look suspiciously like a joke, but Amazon’s latest innovation Amazon Dash certainly brings a new...

Building Trust In Your Business – The Role Of The Leader

‘Trust’  is one of those things that most people recognise is a key characteristic of effective leaders. I think it’s more than that, it’s...

Have You ‘Got That Vision Thing’ As A Business Leader?

Where will your business be in 5 years time? What will you be doing (differently)? What won’t you be doing? What will be happening that...

Customer Service Is The Biggest Factor For Bad Trip Advisor Reviews!

Customer service is the biggest factor behind negative reviews on Trip Advisor! That’s according to a survey of Daily Telegraph readers. Service was placed...

KFC’S ‘Have Your Cup And Eat It’ – An Innovative Approach

Next time you get your coffee from KFC you’ll be able to eat the cup too! KFC are launching their new coffee in a...

Can I Have Your Attention Please? Customers Say ‘Be Quick’!

30 seconds or less – that’s how long you’ve got to get your customers attention! A new report conducted by YouGov has discovered that UK...

“Hello, My Name Is…” A Simple Thing For Great Customer Experiences

02Feb “Hello, My Name Is…” A Simple Thing For Great Customer Experiences Creating remarkable customer experiences should be the goal of all forward thinking businesses...

Customer Delight, Disappointment And Devotion Explained By A Hotel Concierge And Nicolas Cage!

When a hotel guest staying at the Hotel Indigo in San Antonio got a text from the concierge telling her that if she needed anything, all...

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