Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.
Ariana Grande’s performance at the spectacular One Love Manchester show yesterday taught me a few things. First of all, I’m getting old and didn’t...
The way you communicate with your customers says a lot about you and your business. From simple things to ‘Dear Sir Or Madam’ (what...
I love ‘fishing in different ponds’ which basically means exploring places, industries, people that you don’t normally spend time in or with. I’ve been...
In a world where customer expectations are ever increasing, the challenge for many businesses is finding ways to respond to customers quickly and personally....
Does your culture create competitive advantage? Does it help you recruit and retain people? Do you proactively work on it to help you do...
The welcome you get when you visit a business often says a lot about its culture. As I stood outside the door of a business...
Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a ‘connection’, makes customers feel valued, and gets them talking...
Being ‘easy to buy from’ is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and in an age of many...
Differentiating your business in today’s crowded marketplaces is a tough job and it’s always great to see good examples of businesses that have done...
51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service!...
As customer expectations get higher and higher – they want things faster, easier, how and when they want them – it’s the businesses that...
04Apr Postman Who Goes The Extra 300 Miles To Delight His Customer! Posted at 15:55h in #3 Create 'Devoted' Customers by Andy Credit: ITV News…
Only 29% of Business To Business customers are fully ‘engaged’ with their suppliers — that is, they have ‘bought in’ and feel attached to the...
80% of UK employees say they are losing trust in their bosses because of a lack of transparency when it comes to information about...
Are you maximising your marketing efforts and your customer relationships? Do you find, attract and keep the customers that you want, and do you...
22Jan Want To Create Great Customer Service? It’s Your People, Stupid! Posted at 14:32h in #3 Create 'Devoted' Customers by Andy The latest research from...
When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to...
06Nov Create Customer Delight? I Do! A Lovely Story Of Customer Service Posted at 17:18h in #3 Create 'Devoted' Customers by Andy Just one of...
What’s holding you and your people back? Unnecessary rules and procedures apparently! That’s according to a new report from the CIPD. They say that the...
The way a business deals with a customer complaint often says a lot about it’s approach to customer service. Our research shows that the...