Andy Hanselman

The ‘Box Of Love’, ‘Video Recruitment’ And ‘Pawternity Leave’! 3 Great Examples Of Creating...

Does your culture create competitive advantage? Does it help you recruit and retain people? Do you proactively work on it to help you do...

Social Chain: A Fantastic Example Of Culture As Competitive Advantage!

The welcome you get when you visit a business often says a lot about its culture. As I stood outside the door of a business...

3 Brilliant Examples Of Customer Delight….

Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a ‘connection’, makes customers feel valued, and gets them talking...

Amazon Go – A 3D Approach To Create Great Customer Experiences

Being ‘easy to buy from’ is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and in an age of many...

Disrupt Your Marketplace By Solving Customer’s Problems!

Differentiating your business in today’s crowded marketplaces is a tough job and it’s always great to see good examples of businesses that have done...

Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things...

51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service!...

Improving Your Customer Experience With Technology – It’s Easy!

As customer expectations get higher and higher – they want things faster, easier, how and when they want them – it’s the businesses that...

Postman Who Goes The Extra 300 Miles To Delight His Customer!

04Apr Postman Who Goes The Extra 300 Miles To Delight His Customer! Posted at 15:55h in #3 Create 'Devoted' Customers by Andy Credit: ITV News You’ve...

Want To Increase Customer Loyalty? Deal With ‘Disappointment’!

Only 29% of Business To Business customers are fully ‘engaged’ with their suppliers — that is, they have ‘bought in’ and feel attached to the...

3 Steps To Engage Your People By Maximising Information

80% of UK employees say they are losing trust in their bosses because of a lack of transparency when it comes to information about...

How To Maximise Your Customer Relationships – 4 ‘Take Aways’!

Are you maximising your marketing efforts and your customer relationships? Do you find, attract and keep the customers that you want, and do you...

Want To Create Great Customer Service? It’s Your People, Stupid!

22Jan Want To Create Great Customer Service? It’s Your People, Stupid! Posted at 14:32h in #3 Create 'Devoted' Customers by Andy The latest research from...

Adare Manor: Customer Delight With A Lost Bunny!

When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to...

Create Customer Delight? I Do! A Lovely Story Of Customer Service

06Nov Create Customer Delight? I Do! A Lovely Story Of Customer Service Posted at 17:18h in #3 Create 'Devoted' Customers by Andy Just one of...

What’s Holding You And Your People Back? (Hint: It Might Be You!)

What’s holding you and your people back? Unnecessary rules and procedures apparently! That’s according to a new report from the CIPD. They say that the...

Got A Customer Complaint? Video Banggood Your Problem!

The way a business deals with a customer complaint often says a lot about it’s approach to customer service. Our research shows that the...

Empowering For Customer Delight! How They Do It At Pret A Manger

How ’empowered’ are your people? Do they really contribute to your  customers’ experience? Are they encouraged to ‘delight’ your customers? Are they allowed to?...

Cost Effective Employee Engagement – 3 Great Examples

Employee engagement is one of those things that lots of business leaders talk about, but don’t seem to deliver. The research consistently shows that...

Do Not Pay.Co.UK – A 3D Solution To Appealing Your Parking Ticket!

Ever had a questionable car parking ticket that you didn’t fight because of the hassle? Well, your problems are now over at the touch...

Culture Change – 5 Questions To Help You Do It Right!

21Sep Culture Change – 5 Questions To Help You Do It Right! 96% of people think that culture change is needed in their organisation –...

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