Home Authors Posts by Andy Hanselman

Andy Hanselman

Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.

Ariana Grande Demonstrates She’s A Real 3D Thinker

Ariana Grande’s performance at the spectacular One Love Manchester show yesterday taught me a few things. First of all, I’m getting old and didn’t...

Customer Communication: Is Yours Bland, ‘Bullsh*t’ Or Brilliant?

The way you communicate with your customers says a lot about you and your business. From simple things to ‘Dear Sir Or Madam’ (what...

5 Remarkable Customer Experience Ideas From Verona!

I love ‘fishing in different ponds’ which basically means exploring places, industries, people that you don’t normally spend time in or with. I’ve been...

Mine’s A Pint – Wetherspoons Make It Easy To Delight Their Customers!

In a world where customer expectations are ever increasing, the challenge for many businesses is finding ways to respond to customers quickly and personally....

The ‘Box Of Love’, ‘Video Recruitment’ And ‘Pawternity Leave’! 3 Great Examples Of Creating Culture As Competitive Advantage

Does your culture create competitive advantage? Does it help you recruit and retain people? Do you proactively work on it to help you do...

Social Chain: A Fantastic Example Of Culture As Competitive Advantage!

The welcome you get when you visit a business often says a lot about its culture. As I stood outside the door of a business...

3 Brilliant Examples Of Customer Delight….

Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a ‘connection’, makes customers feel valued, and gets them talking...

Amazon Go – A 3D Approach To Create Great Customer Experiences

Being ‘easy to buy from’ is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and in an age of many...

Disrupt Your Marketplace By Solving Customer’s Problems!

Differentiating your business in today’s crowded marketplaces is a tough job and it’s always great to see good examples of businesses that have done...

Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things For You To Consider

51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service!...

Improving Your Customer Experience With Technology – It’s Easy!

As customer expectations get higher and higher – they want things faster, easier, how and when they want them – it’s the businesses that...

Postman Who Goes The Extra 300 Miles To Delight His Customer!

04Apr Postman Who Goes The Extra 300 Miles To Delight His Customer! Posted at 15:55h in #3 Create 'Devoted' Customers by Andy Credit: ITV News…

Want To Increase Customer Loyalty? Deal With ‘Disappointment’!

Only 29% of Business To Business customers are fully ‘engaged’ with their suppliers — that is, they have ‘bought in’ and feel attached to the...

3 Steps To Engage Your People By Maximising Information

80% of UK employees say they are losing trust in their bosses because of a lack of transparency when it comes to information about...

How To Maximise Your Customer Relationships – 4 ‘Take Aways’!

Are you maximising your marketing efforts and your customer relationships? Do you find, attract and keep the customers that you want, and do you...

Want To Create Great Customer Service? It’s Your People, Stupid!

22Jan Want To Create Great Customer Service? It’s Your People, Stupid! Posted at 14:32h in #3 Create 'Devoted' Customers by Andy The latest research from...

Adare Manor: Customer Delight With A Lost Bunny!

When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to...

Create Customer Delight? I Do! A Lovely Story Of Customer Service

06Nov Create Customer Delight? I Do! A Lovely Story Of Customer Service Posted at 17:18h in #3 Create 'Devoted' Customers by Andy Just one of...

What’s Holding You And Your People Back? (Hint: It Might Be You!)

What’s holding you and your people back? Unnecessary rules and procedures apparently! That’s according to a new report from the CIPD. They say that the...

Got A Customer Complaint? Video Banggood Your Problem!

The way a business deals with a customer complaint often says a lot about it’s approach to customer service. Our research shows that the...

New Posts