Andy Hanselman
Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.
Talk Talk Makes People Talk Talk
Here's a great example of the power of negative 'word of mouse' due to poor customer service! Brodband and mobile phone provider Talk Talk has...
Social Media – It’s Adult Material!
We all know that social media is growing massively, but it's not your customers getting involved is it? Facebook's for kids isn't it?...