Andy Hanselman

At Last – A Proper Use For Twitter: Tweet A Beer!

You can now buy your friends a beer via Twitter! A new 'app' being launched this week allows you to 'tweet' money to your friends so they can get a beer on you! It's called Tweet a Beer and the 'app' combines an ecommerce platform...

Poor Customer Service in Banks? Don’t Bank On It!

Does your bank welcome your dog with a treat when you take it in your local branch? Do your kids get a warm welcome and a lollipop when they go in? What do you mean, you never take them in (the kids or the...

Empty High Streets? It’s Not The Recession, But Poor Customer Service!

It's not just the recession that's causing damage to the High Street – it's poor customer service! According to a new report, 90% of UK shoppers walk away without buying something if they get bad customer service! Market Force's research found that 41% of shoppers...

UK’s Leaders Aren’t Leading! We Can All See That!

UK's managers don't believe that their leaders are up to the job! That's according to a new report by Edgecumbe Consulting Group. They have found that only 36% of the UK's managers feel that their business is in safe hands and only 40% are feeling...

Improve Your In Flight Customer Experience – Choose Who You Sit With!

Are you one of those people that likes to improve their own in-flight customer experience by chatting with other passengers when you're on a plane? Do you want to make friends but worry that you're going to bored rigid by someone you have nothing...

Hello, British Gas Customer Service Team – Lovely To SEE You!

Are you one of those customers who prefers face to face contact when getting your enquiries and problems sorted? Are you one of the many who rank the 'annonymity' of call centres as one of your biggest frustrations? Do you like to see the...

Bad News: You’re Not The Best Boss Your People Have Ever Worked For!

UK's bosses (and the world's bosses) aren't up to the job and the majority of employees are not currently working for the best manager they ever worked for! Who says so? Those whose opinions actually count – their people!!! That's according to a new report...

More UK Businesses Are Using Facebook

Over 90% of UK small businesses are now using social media - that's up from 60% last year! Apparently Facebook, LinkedIn and Twitter are by far the most used social media sites by small businesses, and it's Facebook that's the most popular. According to a...

Fancy Having As Many Day’s Holiday As You’d Like?

The WANdisco Team Fancy having as many days holiday as you'd like with no one keeping tabs on you? Yes, that's right – How would you like an unlimited number of days holiday from work – all paid? Does that sound a bit far fetched?...

Sweet 3D Potatoes – You Can Smell Them!

Forget simply looking at advertisements – you can now smell them! Potato makers McCains have come up with some 3D advertisements that you can smell! Apparently, when you press the button on them in bus shelters in various cities around the country, you get the...

Fresh Milk By Text – With Our Cow Molly, That’s Easy!

Eddie Andrew is one of Sheffield's 'Remarkable' businessmen! As well as providing some of the loveliest ice cream you will ever have (The Our Cow Molly lemon and ginger ice cream is absolutely amazing!), he has built a fantastic reputation for his innovative approach...

Celebrating Failure!

A top girls' school is planning a "failure week" to teach pupils to embrace risk, build resilience and learn from their mistakes! The idea of the failure festival at Wimbledon High School, which is ranked 34th in The Sunday Times's independent schools league table,...

Given Bad Customer Service? We Know – We Heard It On The Gripevine!

There now really is no 'hiding place' if you deliver bad customer service! That's because there's a new website specifically for customers to air their 'gripes' about businesses and invite others to do the same! And it's got a very high profile advocate –...

Finnair Delights Their Delhi Bound Customers On India’s Republic Day!

Here's how Finnair 'delighted' their Delhi bound customers this morning: Would hate to think what they'd do if they flew to Sheffield Doncaster airport on Yorkshire Day!

A ‘Remarkable’ Example Of Customer Delight From Sainsbury’s!

Here's a great example of customer delight from Sainsburys! When 3 year old Lily Robinson (sorry,3 and a half year old Lily Robinson!) wrote to Sainsburys to ask them why tiger bread isn't called giraffe bread which she thinks it should be because it looks...

Creating Better Customer Experiences? BA Has An ‘App For That!

British Airways are creating better customer experiences by using iPads! Rather than use scrolls of papers with all the personal information about their customers, their cabin crew now have an 'app which uploads up to the minute.information about their customers that allows them to...

Sales Prevention Officers Still The Main Cause Of Poor Customer Service!

66% of UK homeowners believe customer service has either stayed the same or deteriorated over the past three years. That's according to a new survey from Cognito which suggests that only 3% of UK consumers believed that customer service had improved a lot over the...

For Great Customer Service – Get Engaged!

There IS a link between employee engagement and great customer service! It's something I've suggested for many years, and now there's evidence to support this. According to a new report from The Temkin Group called the Employee Engagement Benchmark Study there is a strong...

A ‘Remarkable’ Man Celebrates His 70th!

Today is 'The Greatest's 70th birthday! Yes, it's 'Happy Birthday to Muhammad Ali, the greatest boxer ever. In fact, I'd go as far as to say he is one of the most 'remarkable' men ever! Muhammad Ali broke down racial barriers and was an...

Talk Talk Makes People Talk Talk

Here's a great example of the power of negative 'word of mouse' due to poor customer service! Brodband and mobile phone provider Talk Talk has been awarded the Money Mail's Wooden Spoon award for the worst customer service – and it's the second year in...

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