Andy Hanselman
Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.
Customer Service Is Not Important! That’s Great News!
Only 29% of the UK's small businesses believe that customer service is a key differentiator in today's competitive marketplaces. That incedible news is from...
At Last – A Proper Use For Twitter: Tweet A Beer!
You can now buy your friends a beer via Twitter! A new 'app' being launched this week allows you to 'tweet' money to your...
Poor Customer Service in Banks? Don’t Bank On It!
Does your bank welcome your dog with a treat when you take it in your local branch? Do your kids get a warm welcome...
Empty High Streets? It’s Not The Recession, But Poor Customer Service!
It's not just the recession that's causing damage to the High Street – it's poor customer service! According to a new report, 90% of...
UK’s Leaders Aren’t Leading! We Can All See That!
UK's managers don't believe that their leaders are up to the job! That's according to a new report by Edgecumbe Consulting Group. They have found...
Improve Your In Flight Customer Experience – Choose Who You Sit With!
Are you one of those people that likes to improve their own in-flight customer experience by chatting with other passengers when you're on a...
Hello, British Gas Customer Service Team – Lovely To SEE You!
Are you one of those customers who prefers face to face contact when getting your enquiries and problems sorted? Are you one of the...
Bad News: You’re Not The Best Boss Your People Have Ever Worked For!
UK's bosses (and the world's bosses) aren't up to the job and the majority of employees are not currently working for the best manager...
More UK Businesses Are Using Facebook
Over 90% of UK small businesses are now using social media - that's up from 60% last year! Apparently Facebook, LinkedIn and Twitter are...
Fancy Having As Many Day’s Holiday As You’d Like?
The WANdisco Team Fancy having as many days holiday as you'd like with no one keeping tabs on you? Yes, that's right – How would...
Sweet 3D Potatoes – You Can Smell Them!
Forget simply looking at advertisements – you can now smell them! Potato makers McCains have come up with some 3D advertisements that you can smell!...
Fresh Milk By Text – With Our Cow Molly, That’s Easy!
Eddie Andrew is one of Sheffield's 'Remarkable' businessmen! As well as providing some of the loveliest ice cream you will ever have (The Our...
Celebrating Failure!
A top girls' school is planning a "failure week" to teach pupils to embrace risk, build resilience and learn from their mistakes! The idea...
Given Bad Customer Service? We Know – We Heard It On The Gripevine!
There now really is no 'hiding place' if you deliver bad customer service! That's because there's a new website specifically for customers to air...
Finnair Delights Their Delhi Bound Customers On India’s Republic Day!
Here's how Finnair 'delighted' their Delhi bound customers this morning: Would hate to think what they'd do if they flew to Sheffield Doncaster airport on...
A ‘Remarkable’ Example Of Customer Delight From Sainsbury’s!
Here's a great example of customer delight from Sainsburys! When 3 year old Lily Robinson (sorry,3 and a half year old Lily Robinson!) wrote to...
Creating Better Customer Experiences? BA Has An ‘App For That!
British Airways are creating better customer experiences by using iPads! Rather than use scrolls of papers with all the personal information about their customers,...
Sales Prevention Officers Still The Main Cause Of Poor Customer Service!
66% of UK homeowners believe customer service has either stayed the same or deteriorated over the past three years. That's according to a new survey...
For Great Customer Service – Get Engaged!
There IS a link between employee engagement and great customer service! It's something I've suggested for many years, and now there's evidence to support...
A ‘Remarkable’ Man Celebrates His 70th!
Today is 'The Greatest's 70th birthday! Yes, it's 'Happy Birthday to Muhammad Ali, the greatest boxer ever. In fact, I'd go as far as...