Anand Srinivasan

3 Do’s & Don’ts For An Online Meeting With Your Customer

Setting up an online meeting with a prospect or customer can sometimes be awkward; especially if you have not done it many times before. Unlike a face-to-face meeting where two parties meet in a common setting, bad internet or audio connection at one end,...

Why Customer Analytics Integration Needs To Be The Next Big Thing

Understanding the thought process of your customers, and more importantly your prospects, is critical for businesses. Unless you know how you reached your prospect and what made them to take a partcicular decision, it is difficult to know whether or not your business is...

Customer Experience Management – What To Expect In 2015

Managing customer expectations and experience is one of the most important aspects of managing a business. Thanks to technology, there are new opportunities being created every single day to make customer experience even better. On the flip side though, there are newer avenues for...

How To Build A Loyal eCommerce Customer-Base In The Age Of Dynamic Pricing

From a retailers' point of view, there has never been a better time to offer great pricing deals for your customers. A decade back, traditional retailers faced onslaught from the ecommerce retailers who could afford to cut down on their selling price owing to...

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