Anaal Patel

The “Contact Us” Page Guide for Elevating Digital Customer Service

For companies stepping up their digital customer service game, it is important to inform current and prospective customers on where and how they can...

Contact Centers of the Future: They’re Digital, They’re Efficient and They’re Driving Customer Loyalty

Customer service goals have not changed tremendously since the days when contact center agents took phone calls one by one to answer questions and...

5 reasons why messaging will become the new standard in customer service

1.4 billion people around the world send over 50 billion messages each day to communicate with one another. Facebook’s WhatsApp and Messenger have around...

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