Amy Downs

The First Step to Increasing Customer Loyalty: Adopt a Metric the Whole Company Can...

When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed to be at the forefront of our business. For me, this was an exciting opportunity to put into action everything...

Culture Matters: Customer Obsession: The Key to a Values-Driven Workplace

It’s not surprising that when employees are happy and fully engaged, that customers will be too. What is at the foundation of employee happiness is a strong culture grounded in core values that not only resonate with your employees but are carried out by...

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