Amas Tenumah
Amas Tenumah
Amas Tenumah is a customer experience consultant and founder of BetterXperience (www.bettercxperience.com). He has helped improve profit margins for businesses of all sizes with client-focused strategies to enhance revenues, drive new and repeat business, and delight customers.
New Realities for the Contact Center
There is no contact center employee, anywhere in the world, who hasn’t dealt with an angry and dissatisfied customer. On a good day, when...
Where Omnichannel Thinking is Going Off the Rails
This is probably going to sound heretical, but maybe it’s time for customer experience professionals to take a step back from that “omnichannel” marketing...