Ahmed Aly
Ahmed Aly
Prime Minister's Office UAE
Ahmed is a a Customer Experience Expert with long history of delivering a high standard of CX in UAE (16+ years of experience). He is currently offering his knowledge to the Prime Minister's Office of UAE in the role of Senior Consultant. Ahmed has completed his PhD in IBS-UTM (International Business School - Universiti Teknologi Malaysia) and holds MBA degree from the University of Atlanta in USA and Bachelor’s Degree in Communications Engineering from Cairo University of Egypt. His PhD thesis is Data Driven Customer Experience and the Roadmap to deliver Happiness.
The Simple Reason Why People Stop Going to IKEA
In 2005, IKEA opened a large store in the UAE. From that date on, UAE residents and citizens used to visit the store and...
How to be Entrepreneurs in Service Delivery?
Being entrepreneur is not an easy step; however, thinking as entrepreneur is easy to learn. Entrepreneurs are not inventors for new products or ideas. They...
AI and Cognitive Intelligence Strategy, Are You Ready?
Cognitive intelligence and AI are the new buzzword used often in Middle East in general and in UAE in particular. It is the tool...
The Future of Service Centers in UAE from Practitioner Mindset
"In order to meet customers’ needs and exceed their expectations, do we need to invest in developing and improving government service centers in the...
Emotional Journey is The New Brand Differentiator
photo source (www.happiness.ae) Customer journey mapping is a significant tool for designing and managing the customer’s experience, it is an effective approach to enable/...
Toward the Ideal Customer Experience.
Two centuries after the industrial revolution, technological changes have always transformed service delivery models and the way the customer experience is designed. Some companies...
Citizen Engagement: Crowdsensing is the Next Generation of Crowdsourcing
Citizen engagement is always a top priority for governments, and the high level of citizen engagement is considered as an indicator of being a...