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Alicia Gray

Alicia Gray
Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the business process outsourcing (BPO) services provider. My role has been instrumental in assisting businesses to choose the right BPO Services.

6 Best Practices to Enhance Customer Experience Level

Every firm in present scenario understands how finest customer experience can pave the way to the goals effectively. Usually people consider the customer experience...

10 Tips for Online Retailers to Optimize the Business

Online statistics portal Statista predicted that sales of B2C online shopping business will reach 2356 billion dollars by the year 2018. The online retail...

How to Choose Right Training Program for Health Care Call Center?

Healthcare is the most sensitive industry as it deals with the health and life of human beings. There can be compromises made in various...

Customer Relationship Management Best Practices in 2015

Customer relationship management systems are a great help for the agents and management of a call center. They have in a way revolutionized the...

Call Center Managers: Do You Need a Reality Check?

Call center managers are the people responsible for orchestrating the entire workflow for their organization. They are lauded when the organization earns profits or...

Retail Customer Service That Need To Be Corrected

If you want to create a name as an online store owner, you have to assure great experiences to customers. Online retail marketplace is...

Do You Know Exactly What Customers Want From Customer Service?

80% of companies say they deliver “superior” customer service, but only 8% of customers think these same companies actually deliver “superior” customer service. Though most brands...

How Outsourcing an Actually Help Your Customer Service Experience

US-based companies spend more than $300 billion every year on outsourced contact center services. Outsourcing has come light years from what most people imagine and...

The Critical Role of Customer Support in Customer Retention and Customer Relationships

Competing to win customers today means not only keeping up with major brands in your industry but also staying ahead of new emerging service providers. New customers are hard to...

How to Convert Your IVR into a Customer Friendly System?

Have you just purchased an IVR system? Have you already started customizing the IVR? Congratulations on your first big leap to becoming a prosperous...

Management Decisions That Minimize Noise During Call

Why is call center outsourcing in demand? One of the reasons would be the incapability of the businesses to take large volume of calls...

Acquiring a Customer is Tough, Retaining Him is Tougher

Customer service starts the time you acquire customers We cannot deny that promotion or marketing plays an important role in the acquisition of new customers....

Get Rid Of Record-Keeping To Look At The Bigger Picture

How has data taken on the business world? In today’s times, the variety and volume of data available to companies across the world is astounding....

Telecom Billing: For Even A Small Mistake Rings Alarm Bells

Communicate to make things happen Every human being needs to communicate with the people around him for his everyday requirements. At the end of the...

Customer Support: Supporting Customers Via Multiple Routes

Customer support is no longer restricted to a particular channel In today’s world, the reputation of a company is decided by the manner in which...

Analytics: How Numbers Took Over Decision-Making Authority Of Businesses

☼ Intelligent decision making is the need of the hour Man has maintained records ever since the time he started indulging in useful economic activities....

Why Telecom Segment Needs To Be Prepared For Unanticipated Market Movements?

You have to do it all for the sake of customers In today’s business world where competition is tough, every business, whether it is small...

Impressing A Customer Takes Much More Than Sincere Efforts

# Outsourcing: A pleasant surprise for businesses The dog-eat-dog world of business and competition has paved the way for a variety of services in terms...

12 Tips For Excellent Customer Service

Finding Customer’s Latent Desires Well, the ultimate objective of a business is to meet the requirements of its customers in a manner they want. At...

How IVR Took Customer Service To Next Level

Role of IVR in a Modern Business Set-Up Although the word “Interactive Voice Response” may seem new to the people who hear it for the...

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