Alex Raymond

Be Indispensable to Drive Customer Success (even during a Recession)

Recessions don’t give a lot of warning, and they won’t wait until you’re ready to happen. As the Key Account Manager or Customer Success Manager, you’re especially susceptible to harsh economic conditions and decreased growth. Your job revolves around retaining and growing the most...

Why Your CRM Isn’t Enough for Successful Key Account Management

In the Gartner 2018 CEO and Senior Business Executive Survey, growth remains the CEO’s biggest priority. Yet, only a small quantity of corporate leaders are successful in driving growth and sustaining that growth. A company can grow in one of two ways. It can add...

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