Alex Weihmann

The Future of Cognitive AI in Customer Experience

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. The big data push is particularly big within customer experience space, where countless customer...

Top 3 Opportunities For CX Executives In 2017

Chief Customer Experience Officers face an ever-evolving environment as today’s customers continue to expect instant responses and favorable resolutions from their favorite brands. As organizations continue to align themselves around customer experience (CX), the rising demand for flawless customer service is not without its...

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