Alan Weaser
Alan Weaser
Alan Weaser is the Group Chief Executive of VIRTUATel Limited. He's worked in the IVR, telecommunication and contact centre market for over 25 years. Having started his first business in his 20's, he went on to work in various sales roles, before specialising in cross-platform automated customer satisfaction measurement technology.
Numbers don’t lie: four reasons why the statistics show you need a Customer Survey Strategy
(image courtesy of StockSnap.io) Your business may be taking off, but it won’t thrive without you having a deep insight into what your customers think...