Aimee Lucas

Using the Positive to Bring Out the Best in Employees

Last weekend, I had the chance to attend the 4th World Congress on Positive Psychology, a conference hosted by the International Positive Psychology Association,...

Undertaking Change? Take Time to Activate Middle Managers

Let’s face it: It’s hard to get any group of employees to change their behavior when their managers are still reinforcing old processes, measurements,...

Employee Engagement: From “Fluff” to “Tough”

Walt Disney said, "You can design and create and build the most wonderful place in the world. But it takes people to make the...

Want to Improve B2B2C CX? Share Customer Insights

More and more B2B organizations are following their B2C peers onto the customer experience (CX) bandwagon—and that’s a good thing. Temkin Group’s research shows...

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