Agi Marx

6 ways to customer retention – with the least effort, most impact

Source: Shutterstock How to achieve a high customer retention rate? It’s pretty much common knowledge: To achieve the most impact, work on the 20% that...

10 insider customer experience tips, according to Shep Hyken

Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry wide circles, but in case you’re not familiar...

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