Adrian Swinscoe
Adrian Swinscoe brings over 25 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies.
Podcast: Download (Duration: 14:44 — 13.5MB) Today's interview is with Jessica Hagy, who is widely known for her award winning blog: Indexed (I've been a...
Research released earlier this year by Sabio and the Customer Contact Association showed that anywhere between 25% and 40% of the calls that are...
Podcast: Download (Duration: 21:30 — 19.7MB) Today's interview is with Molly Flatt, Word of Mouth Evangelist for global marketing agency 1000heads, to get some insight...
Today, I was thinking about writing a piece about customer service and the process of performance improvement. As part of my writing process I...
Podcast: Download (Duration: 22:01 — 20.2MB) Today's interview is with Hugh Anderson of Forth Metrics, a software company that is creating new, simple marketing analytics...
Podcast: Download (Duration: 17:12 — 15.7MB) Today's interview is with Dave Kerpen, the cofounder and CEO of Likeable, an award-winning social media and word-of-mouth marketing...
Wherever I turn these days, I hear and read mentions of social customer service – the provision of customer service by social media channels...
Podcast: Download (Duration: 12:17 — 11.2MB) Today's interview is with Doug Richard made famous in the UK for being one of the first Dragons on...
I like the idea of karma and believe in it. I, also, believe it can teach us lessons about how to be better leaders...
Podcast: Download (Duration: 21:02 — 19.3MB) Today's interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels...
I was chatting on the phone earlier today with a contact and we were talking about collaboration, working together, associate agreements, partnerships etc etc...
Podcast: Download (Duration: 34:10 — 31.3MB) Today's interview is with Phil Barden, MD of decode marketing ltd and author of 'Decoded. The Science Behind Why...
Have you ever had that feeling when having a conversation with someone that you are just waiting for them to finish before you can...
Podcast: Download (Duration: 25:05 — 23.0MB) Today's interview is with Keith Lewis, the UK Managing Director of Matchtech, the UK's number 1 and multi-award winning...
Recently, I've spotted a couple of stories about complaints that made me think: Some firms feel like the number of complaints that they are receiving...
Podcast: Download (Duration: 20:23 — 18.7MB) Today's interview is Will Beckett of Hawksmoor, a rapidly growing restaurant brand in London, and follows on from my...
Recently, I was listening to an interview with Jeff Bezos, CEO of Amazon, on HBR's Ideacast series (you can listen to the interview here:...
Podcast: Download (Duration: 9:42 — 8.9MB) Today's interview is with Gary Vaynerchuk and follows on from my recent interview: Unruly engagement, creativity and collaboration is...
Sometimes I read things and I just want to scream! Recently, I was browsing some of my regular reading sources when I came across this:…
Podcast: Download (Duration: 25:02 — 22.9MB) Today's interview is with Sarah Wood of Unruly Media and follows on from my recent interview: Social business is...
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