Adrian Swinscoe
Adrian Swinscoe brings over 25 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies.
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/AlisonEsseTheStorytellers160516.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Alison Esse, Co-founder and Director of The…
A few weeks ago I was lucky enough to be invited to get involved with CX Week, a free and online event organised by...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/AnthonySoohooDotAndBo120516.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Anthony Soohoo, Co-Founder & CEO of Dot…
We are increasingly able to quantify and connect up our lives. We can now measure and monitor: How many steps we have taken today. Our…
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/MonicaHigginsESalon200416.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Monica Higgins, eSalon‘s Director of Customer Service.…
Recent research by Gallup found that only 32% of all employees in the US, only 17% in UK and, on average, only 13% of...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/DelphineMousseauZalando200416.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Delphine Mousseau, VP Markets at the fashion…
Research by McKinsey shows that over 70% of all transformation projects fail, which they define as “large-scale efforts to achieve substantial, sustainable changes in...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/SarahMetcalfeSureflap140416.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Sarah Metcalfe, Head of Customer Service at…
My wife and I recently returned from a trip to Havana, Cuba where we spent a few days on holiday. One evening during our...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/CherylJohnsonEchoGlobalLogistics110416.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Cheryl Johnson, Head of HR for Echo…
I recently saw the headline of an article on MyCustomer.com called: The Deadzone: Why customer surveys are dead. Having a keen interest in customer...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/JontyPearceHowToWow110316.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is something different. It’s me, Adrian Swinscoe, being interviewed…
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/JosephMichelliDrivenToDelight260216.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Joseph A. Michelli, Chief Experience Officer at…
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/HilaryScarlettNeuroscience020316.mp3 Podcast: Play in new window | Download Today’s interview is with Hilary Scarlett, a speaker and consultant on change management and neuroscience at Scarlett…
http://media.blubrry.com/adrianswinscoe/p/blogpodcasts.s3.amazonaws.com/JayBaerHugYourHaters150216.mp3 Podcast: Play in new window | Download Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy…
Queues and their management are a perennial problem for businesses. They’re not much liked by customers either. However, aims and initiatives to try and make…
http://media.blubrry.com/adrianswinscoe/p/blogpodcasts.s3.amazonaws.com/AnilKaulAbsolutdata190216.mp3 Podcast: Play in new window | Download Today’s interview is with Anil Kaul who is the CEO and co-founder of Absolutdata, a big data…
http://media.blubrry.com/adrianswinscoe/p/blogpodcasts.s3.amazonaws.com/EvanCarrollBlueGoldfish080216.mp3 Podcast: Play in new window | Download Today’s interview is with Evan Carroll who is a marketing technologist, author and speaker. Evan joins me…
According to Deloitte’s 2015 research into Global Human Capital Trends, the top priority for business leaders around the world right now is culture and...
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