Adrian Swinscoe
Adrian Swinscoe
Adrian Swinscoe brings over 25 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies.
How to do extraordinary things for your customers and your people – Interview with Bill Taylor
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/BillTaylorSimplyBrilliant011116.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Bill Taylor, co-founder and founding editor of…
The rationale behind choosing a high-touch and high-cost route to serve our customers – Interview with Matthias Murin
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/MatthiasMurinDocMorris251016.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Matthias Murin, Group Manager Customer Service at…
Is it time to stop talking about employee engagement?
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/engage-for-success_2016_08_08_show-170-can-we-stop-talking-about-employee-engagement.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s podcast interview is a little different as it is an…
What does customer engagement really mean?
We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year....
Technology has made people very productive but it has undermined their creativity – Interview with Chris Lewis
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/ChrisLewisTooFastToThink181016.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Chris Lewis, CEO of global communications agency,…
The need to (re)consider the technology and human balance in customer experience
We’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they...
How Tower grew by over 40% by introducing a five hour work day – Interview with Stephan Aarstol
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/StephanAarstolFiveHourWorkDay101016.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Stephan Aarstol, Founder & CEO of Tower…
Habituation and the risk to customer experience
I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a...
Over 50% of a customer’s experience is driven by how they feel – Interview with Colin Shaw
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/ColinShawBeyondPhilosophy031016.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Colin Shaw, Founder and CEO of Beyond…
How customer experience professionals can build relevance and impact in large organisations
One of the frustrations that I often hear about is the limited impact CX, UX or digital professionals are having on driving improvements in...
Service design and creating experiences that work for customers, employees and stakeholders – Interview with Birgit Mager
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/BirgitMagerServiceDesign160916.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Birgit Mager who is the Professor for…
The benefits of surveying your customers at the point of experience – Interview with Lee Evans of SurveyMe
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/LeeEvansSurveyMe010816.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Lee Evans, the Chief Executive Officer &…
Imagine if everybody in a business served customers or fielded customer enquiries
Last year OneReach, a cloud software provider of voice and text solutions, asked 63 customer service experts their opinion on the #1 way to...
Can we stop talking about big data and start talking about business and customer outcomes?
Recently, the business world has been awash with stories about the possibilities and applications of big data, analytics, automation and artificial intelligence technologies. However,...
The Contest and getting everyone involved in delivering the best customer experience – Interview with David Kalt of Reverb.com
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/DavidKaltReverbdotcom010816.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with David Kalt, founder and CEO of Reverb.com,…
If you are in employee engagement then you are in management development as well – Interview with Jim Barnett...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/JimBarnettGlint180716.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Jim Barnett, who is the chief executive…
You have to sit next to a customer to be able to really understand their pain – Interview with...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/BenVelkerEdgenet080716.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Ben Velker who is Senior Vice President…
Could Eric Ries’ Long-Term Stock Exchange help large companies pursue customer centricity?
Recently, Eric Ries announced that he was exploring setting up LTSE (Long-Term Stock Exchange), which was first mentioned towards the end of his best-selling...
Zappos: Customer experience, employee experience, culture and holocracy
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/RobSiefkerZappos230616.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Rob Siefker, Senior Director of Customer Service…
Most personalisation initiatives fail to improve customer experience – Interview with Jan Jensen of CXense
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/JanJensenCXense170616.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Jan Jensen Chief Marketing Officer at Cxense,…