Adrian Swinscoe

Ethics, technology and the impact of our decisions on customers and employees – Interview...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Cennydd Bowles, a designer and writer focusing on the ethics of emerging technologies. Cennydd joins me today to talk about ethics, technology, ...

The Age Of Agile and why agile is more than a tool or method...

Today’s interview is with Steve Denning, who describes himself as a writer, author, journalist and a renaissance man. He is very modest so I have included a more detailed bio for him below. As well as being a fellow Forbes contributor, he has just publ...

A greater purpose will give your customer and employee experience an extra edge

Historically, customers used to buy the practical benefits of a product or service. More recently, however, the experience that customers receive has become ever more important and the battleground on which most companies are now competing. But, that ...

Fairness For All, workplace happiness and an inside look at the John Lewis Partnership...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Lord Mark Price, who is the former Managing Director of Waitrose and Deputy Chairman of The John Lewis Partnership. Mark joins me today to talk ...

Getting live chat right is much more than a software sale – Interview with...

Today’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their customers. Jamie joins me today to talk about some recent research that they have con...

CMOs, collaboration, customer experience and the real-time data imperative – Interview with Thom Gruhler

Today’s interview is with Thom Gruhler, CEO & Founder of Fjuri Group, a marketing consultancy that is combining his CMO experience from Microsoft with world-class technology, data science, and the right analytics to help brands optimize their marke...

57 Insights from leading brands and experts on what it takes to deliver a...

This is the second part of the article: 57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience. As mentioned in Part 1, over the course of the last 18 months and since How to Wow came out I’ve being interview...

57 Insights from leading brands and experts on what it takes to deliver a...

Over the course of the last 18 months and since How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing was published...

Brands can create a better customer experience by being purpose driven – Interview with...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Alicia Tillman, the new global Chief Marketing Officer...

Public Enemy and getting practical with AI in the contact centre – Interview with...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Mikhail Naumov, Co-Founder & President of DigitalGenius, a...

Four insights from leading thinkers that will transform your employee engagement and performance

Despite heavy investment by organizations to improve their customer experience, customers still complain about inconsistent and unsatisfactory experiences. Moreover, when put to leaders and...

Corporate Rebels and their bucket list show how to create inspiring workplaces – Interview...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Pim de Morree, Co-founder at Corporate Rebels, who...

The more you invest in technology the more you have to invest in human...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Arnaud de Lacoste, Chief Marketing Officer of Sitel...

The Future Of Work, Workforce Experience and Being Digital – Interview with Erica Volini

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Erica Volini, who is the US Human Capital...

Beyond digital and what many CMOs should be considering putting into their 2018 strategic...

Last year I wrote a piece called 3 Customer Groups That Are Being Overlooked In The Customer Experience Whirlwind. In it I ventured that...

The uniqueness in everyone is the largest asset you have in customer experience –...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Sam Johnson, VP of customer experience at Jamf,...

Communities will become a core engine of commerce, innovation, experience, loyalty and service –...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies,...

3 Leading B2B Companies Share Their Secrets On How To Create A Personalized Customer...

Creating a personalized customer experience is a goal for many, if not all, firms as they strive to compete for, retain and deliver the...

Creating a culture that stands for something and stands out – Interview with Tim...

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Tim Deeson, the founder of the digital agency...

The best marketing doesn’t feel like marketing – Interview with Tom Fishburne

Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Today’s interview is with Tom Fishburne, the Founder & CEO of Marketoonist,...

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