Adrian Miller

How to Screw Up a Good Introduction

Networking isn't a short-term strategy. It's not about power selling and moving onto the next lead. Smart networkers understand this concept. They know that...

Frankly, My Dear, I Don’t Give a Damn

Indifference is a fantastic personal characteristic to have if you're the roguish leading man in a sweeping Civil War tale, but it's not quite...

What’s Going On?

In this less than ideal economic climate, many salespeople are having a tough time earning business. You can be extremely diligent and think that...

How Fit Is Your Customer Service Department?

Have you ever considered the fitness level of your customer service department? No, I'm not talking about an employee exercise program. Rather, I'm asking...

How Being a Mom Has Helped Me in Business

For most women, becoming a mother is a turning point in their career. It's a time in one's life that's rife with challenges, frustrations,...

Are You Easy?

Do your clients consider you easy? No, not the type of "easy" that wasn't such a good thing to be in high school, I'm...

A Primer on Providing Professional Customer Service

In an increasingly competitive market, the difference between you and your competitors often boils down to one crucial factor - customer service. The reality...

How Are You in Business?

No, that's not an error. I didn't mean to ask you "why" you are in business. My question isn't about your goals, your aims,...

Is Your Customer Service Remedial?

Too often, "customer service" is incorrectly viewed as two things: 1. a necessary evil 2. remedial As a 'necessary evil', customer service is often viewed as that...

No, YOU Have a Nice Day

The other day, a human being pretending to be "working" in a customer service capacity told me to have a nice day. Well, actually,...

Do You Hear What I Hear?

Not to be snide or anything, but among many pleasant things this time of year, it's also the season for holiday shopping mall music....

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