Adrian Miller

How to Screw Up a Good Introduction

Networking isn't a short-term strategy. It's not about power selling and moving onto the next lead. Smart networkers understand this concept. They know that their networking success is largely dependent on nurturing relationships and helping others. Through their generosity and efforts, they are confident...

Frankly, My Dear, I Don’t Give a Damn

Indifference is a fantastic personal characteristic to have if you're the roguish leading man in a sweeping Civil War tale, but it's not quite as charming if you're a career salesperson trying your best to generate business in a slow economy. The funny thing...

What’s Going On?

In this less than ideal economic climate, many salespeople are having a tough time earning business. You can be extremely diligent and think that you're doing everything correctly and still be finding it difficult to make a sale. No doubt, it's frustrating! The unfortunate...

How Fit Is Your Customer Service Department?

Have you ever considered the fitness level of your customer service department? No, I'm not talking about an employee exercise program. Rather, I'm asking if your team that provides service to your clients is functioning at peak performance. If you haven't given this much...

How Being a Mom Has Helped Me in Business

For most women, becoming a mother is a turning point in their career. It's a time in one's life that's rife with challenges, frustrations, and uncertainties, but it's also when many of life's most rewarding achievements and miraculous moments occur. What many new moms...

Are You Easy?

Do your clients consider you easy? No, not the type of "easy" that wasn't such a good thing to be in high school, I'm asking if you are easy to work with. The key components to having a good long-term relationship with those you...

A Primer on Providing Professional Customer Service

In an increasingly competitive market, the difference between you and your competitors often boils down to one crucial factor - customer service. The reality is that it has been proven time and time again that a company's success often hinges on how customers view...

How Are You in Business?

No, that's not an error. I didn't mean to ask you "why" you are in business. My question isn't about your goals, your aims, your vision, your mission, your business plan, your targets, or any of the other stuff that come together and answer...

Is Your Customer Service Remedial?

Too often, "customer service" is incorrectly viewed as two things: 1. a necessary evil 2. remedial As a 'necessary evil', customer service is often viewed as that annoying relative that you HAVE to invite over, just because…well, like Mount Everest: that relative is THERE. That's…

No, YOU Have a Nice Day

The other day, a human being pretending to be "working" in a customer service capacity told me to have a nice day. Well, actually, it was more of a grunt. And because he didn't bother looking at me when he grunted it, and was...

Do You Hear What I Hear?

Not to be snide or anything, but among many pleasant things this time of year, it's also the season for holiday shopping mall music. And if you've spent even a fraction of your life in a mall since the beginning of November, there's a...

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