Adam Rogers

How to Use Your Product Roadmap as a Customer Communication Tool

Product and support teams are interlinked when it comes to customers. Support is the conduit for communication between customers and the product team, passing back and forth customer feedback and product updates and information. But imagine how much easier it would be if your product...

How to Extract Practical Data from Your Support Conversations

Looking for data mining techniques in marketing, sales, and customer support? Watch the webinar and see how to learn from your customer conversations and share user insights with the whole company. Ex-Googler and founder of UserChamp Morten Lundsby joined Kayako for a webinar in which...

Tearing down the Walls Between Development and Support

When was the last time your development team and support team worked on ambitious projects together? Working with other departments or teams doesn't need to be hard. It's about taking ownership and finding new ways to make communication between teams simple. Javier Silverio, Customer Success…

What Is the Perfect Amount of Transparency for Customer Support?

Wouldn't it be so much easier to just be completely honest with your customers? Finding the right level of what you can actually tell customers is tough. In this webinar, Kaegan Donnelly, Chief Happiness Officer at Baremetrics and Gary McGrath, Customer Success Consultant at Kayako,...

RUFing It out with Customer Feedback: Knowing The “Why”

Do you collect customer feedback? Are you using it to address the problems your customers actually experience? You may have found that Net Promoter Scores are great for learning what customers feel, but don’t provide specific insights. Unstructured comments are rich with detail, but...

How to Stop Your Customers From Leaving You

No business wants to lose customers. But before throwing more money at the marketing and sales departments, have you ever looked at why some customers churn? Even with excellent onboarding techniques and being there to help the customer settle in, it can be a little...

Build your customer-driven growth engine with Jeanne Bliss

Is your business looking to be more customer service driven? Customer experience expert Jeanne Bliss joined Kayako for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. Jeanne Bliss, worldwide authority on customer experience and…

New Posts