As I talk to clients, business owners and fellow B2B marketers, I hear the same questions and concerns on a fairly regular basis. Chances are, you currently face one of these questions. And although each question is surely worthy of its own blog post, I wanted to address what I’ve been hearing in digest form. (I will delve into these topics in greater detail in upcoming posts.)
- Should we do push marketing or pull marketing? This depends: While I am a huge proponent of pull marketing and have used it to generate millions of dollars of revenue for our clients, it may not be the total panacea for what ails you. It’s likely that you may have awareness and lead generation requirements that can only be met with push marketing techniques. If so, by all means use the tactics that are necessary to meet your lead objectives. But with that said, you should start transitioning your marketing programs towards the pull model right away, and adjust the balance as conditions warrant. If you do this, you can protect your short-term mandate (deliver leads now) while building a much more effective and cost-efficient foundation for future success.
- Should we gate our content or provide it for free? I’ve seen companies that won’t let you download so much as a data sheet without providing your name and email address. At the other end of the continuum are companies that don’t require you to register for anything. Usually, the answer is found between these extremes. My practice is to require more when you give more. If it’s a data sheet, let the prospect download it without registration. If it’s a more valuable asset like an in-depth video or whitepaper, ask for at least some minimal data.
- How often should we communicate to our prospects? Again, the answers run a wide gamut, from those that communicate once per month to once per day (most fall in between). Of course, this depends on where the prospect is in your sales funnel. If they are active in the buying process (e.g. in the middle of a free trial), an email every other day may be in order. But if they are simply prospects in your opt-in (nurturing) database, a frequency of 2-3 times per month should be most effective. By effective, I mean that they will not forget you, will not unsubscribe from your list, and some reasonable number of them will respond to your offers.
- Should we devote time and/or budget to social media? My quick answer to this is “Heck, yes!”…unless you lack something to say or the time to say it. Social media is a key component of most pull marketing strategies. But you need to take it seriously and commit to at least some consistency in blogging, posting, tweeting, updating, etc. I wrote one of my favorite blog posts on this subject over five years ago, titled Is Social Media a Marathon or a Sprint?
- How often should I/we blog? The short answer is: as often as you have something to say. But if you can’t commit to once per month (3-4 times is better) it’s best not to blog at all. If you blog for any length of time, you will develop a quality/quantity rhythm. Not every post will be brilliant. If you are prone to waiting for the perfect topic at the perfect time, just remember what Voltaire said: “Perfect is the enemy of the good.” Voltaire was right — set a floor in terms of quality standard, write something and get it out there.
- What marketing tactics are performing best? In the B2B marketing world, tactics shift depending on the product, offer, target audience and timing. Generally, we are having good success with pay-per-click, LinkedIn and email (if we can build a quality prospect list). We support these tactics with organic search optimization, content syndication and social media.
Facing unique dilemmas of your own? Feel free to start a discussion in the comments section or reach out if you want to explore in-depth.