Amcat, a leading provider of intelligent customer contact solutions has recently deployed its multi-channel communications software solution, Contact Centre Suite (CCS) into the European headquarters of Stellar UK (formally Excell Contact Centres). Stellar is a leading global call centre and business process outsourcing provider and following the highly successful implementation in Irvine, Stellar is currently deploying CCS into its second UK facility in Paisley, Scotland.
“We strongly believe that this significant investment in Amcat’s CCS will sharpen our competitive edge, assist with the rapid expansion of our business in the UK market and increase our inbound capabilities” said Charles Vincent, IT&T General Manager of Stellar UK. “Partnering with Amcat for the last four years has given us the confidence that we are working with the best when it comes to innovative technology. We trust Amcat to continue to provide the highest quality of customer service that we strive to deliver on behalf of our clients.”
CCS will enable Stellar UK to manage their contacts, information flow and workforce more effectively and profitably in a single unified solution. Furthermore a key feature of CCS is its high responsiveness to business demands. As the requirements change and grow, key features can be easily added to the existing solution such as email, web call back and text-based SMS messaging.
Phil Hagen, CEO of Amcat EMEA explains: “The successful launch of CCS within Stellar empowers both sides to expand their share in the UK market and will further strengthen our prosperous collaboration which has extended for a number of years. We are delighted to support Stellar in improving operational efficiencies and increasing agent productivity.”
Stellar has recently entered into the UK market after the re-branding of Excell Contact Centres, a prominent UK call centre outsourcing provider based in Scotland, to Stellar UK. Stellar works with many high profile blue-chip organisations, and has set aggressive growth targets in the UK market.
About Amcat
Amcat™ customer interaction management solutions help companies grow their business while providing the flexibility to adapt to changing business requirements. Amcat’s contact centre software is scalable, allowing businesses to expand while their communications infrastructure adapts and grows with them. Built from decades of customer care expertise, Amcat solutions are easy to use and reliable, driving more productive customer interactions. With headquarters in Oklahoma City and Manchester, UK and offices in Germany and South Africa, Amcat is helping over 2,000 companies grow their business while increasing revenue, reducing costs, improving customer service and adapting to market change. For more information visit www.amcat.co.uk.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in the UK, Australia, USA, Canada and the Philippines. Stellar’s outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarbpo.com
