Reading, UK, April 18th, 2007 – Altitude Software, a leading independent contact centre solutions vendor, has received the 2007 “Call Centre Product of the Year” award from Network Computing Awards. This prize recognizes individuals and organizations at the forefront of the industry and gives industry-wide recognition to the technology, tools, solutions and products in this rapidly evolving market.
Altitude uCI 7.5, the latest release of the proven contact centre solution software that boasts fifteen years of outstanding results throughout 700-plus contact centres worldwide, was recognized by voters as the best call centre product for 2007. This prize underlines Altitude uCI 7.5 as an enabler for contact centers to embrace change, profit from virtualization, increase productivity and grow proactive customer service practices.
According to Richard Woollaston, general manager for Altitude Software UK, Ireland & Nordics, “Winning the Call Centre Product of the Year Award is a tremendous achievement for Altitude Software. We were up against some of the biggest and best names in the industry, and won. This is a major affirmation of our market leading product – Altitude uCI – which provides contact centres new and flexible ways of running their businesses, rather than being locked in to proprietary, inflexible telephony architectures. I would like to thank all those who use the Altitude product for their votes.”
Altitude uCI delivers outstanding results with the new suite release that strengthens contact center’s ability to embrace industry-wide change
The Altitude uCI (Unified Customer Interaction™) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus industry awards for innovation and performance in the last few years. Altitude’s new uCI 7.5 release includes a number of innovative features that strengthen the contact centre’s ability to embrace industry-wide change. Native IP supports distributed operations—including home-based and remote agents—streamlining IT investments and optimizing human resources. Altitude uCI 7.5 increases customer satisfaction via proactive customer service features and friendlier voice self-service applications. This latest release also provides managers with the tools to centrally design and implement flexible service-delivery models that profit from increased agent productivity.
