Altitude Software’s solution is the best contact centre suite in the UK according to readers of the “Network Computing” magazine
“Cloud Contact Centres” based on Altitude Software SaaS hosting platform are a key value proposition for 2010
London, United Kingdom, March 18th, 2010 — Altitude Software, the leading independent global contact centre solutions vendor, today announced that Altitude uCI was voted the “Contact Centre Product of the Year” in 2010 by the readers of the UK Network Computing magazine, in the 4th Network Computing Awards.
The Altitude uCI contact centre suite fully integrates with Altitude vBox, a free SIP-based media switch, and with a variety of IP-PBXs. This enables advanced contact centre applications to increase business results and operational performance in areas such as blended multimedia services, outbound campaigns, self-service voice applications and advanced agent desktop applications. The Altitude Software suite allows organizations to use a powerful, highly scalable, customizable IP multimedia contact centre solution at a very competitive cost.
Altitude’s Software-as-a-Service hosting capabilities provide an efficient and cost-effective solution to profit from emerging market opportunities
The Network Computing Awards reward companies that actively contribute to the IT industry with innovative services and solutions. In line with these criteria, Altitude is making an impact on the market with Software as a Service hosting (Saas) solutions to help dynamic contact centres benefit from a new generation of powerful, feature-rich tools with a track record of successful implementations and flexible pricing. Altitude’s platform enables hosted or managed contact centre services, optimized for rolling out new campaigns and services, while enforcing security and providing reliability.
In 2010, Altitude Software is also planning to launch innovative product versions, including the Altitude vBox 4.0 (Altitude SIP-based soft switch) and the new major version of the Altitude uCI suite, geared to optimize contact centre business processes across any customer facing organization.
As Richard Woollaston, Altitude Software UK, Ireland & Nordics General Manager, explains: “This award is a great achievement for Altitude Software. We consider it to be the industry recognition of our commitment to enable innovation in the way contact centres interact with their customers and to continue to develop and deliver the best solutions to the market. In line with this approach, our innovative hosting services are helping the industry to leverage the emergence of what we call “cloud contact centres”, based on sophisticated SaaS, leading-edge virtual contact centre solutions.”
“Altitude Software has consistently been positioned as a top IT provider by our readers. This assessment demonstrates that the industry sees Altitude as an important player that every year brings new tools and solutions to the market with a pioneering outlook,” said David Bonner, Event Manager for the Network Computing Awards. “On behalf of our readers, I would like to congratulate Altitude Software for having won the “Contact Centre Product of the Year.”
The Network Computing magazine is one of the UK’s longest established publication dedicated to network management. The online voting of this 4th edition comprised around 7000 individuals that cast a total of more than 20,000 votes. This is the third time in four years that Altitude Software has won the award.
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About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to [email protected]
