Lisbon, Portugal, 3 July 2008 – Altitude Software, a global leader in contact center solutions, has announced today it has won “Best in Class Overall Category Winner” for “Best Multi-Channel Contact Center Solution” and “Best Outbound Product” at the EMEA Contact Center World Member Choice Awards 2008.
“This is the voice of the customer. These awards endorse Altitude’s leadership in customer satisfaction, as they rely on end-user feedback, and both responses and results are audited” stated Miguel Lopes, Vice-President Product Management and Marketing at Altitude Software. “As such, we are much honored to have won Member Choice Awards for five years in a row.”
Contact Center World Member’s Choice Awards were launched in 2003 “to identify true leaders in customer satisfaction amongst a mass of industry vendors”. Awards are entirely based on the quality of feedback via a voting system, audited for security, confidentiality and bias. End user customers are asked to grade the vendors on a number of areas, including solution robustness, customer support, return on investment, customer satisfaction with product, etc.
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information go to http://www.ContactCenterWorld.com
