Alorica Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Management Contact Center BPO

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Evaluation Based on Completeness of Vision and Ability to Execute

Irvine, California (January 30, 2014) — Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, today announced it has been positioned by Gartner, Inc. in the ‘Visionaries’ quadrant of the 2013 ‘Magic Quadrant for Customer Management Contact Center BPO’ report. This designation marks the third consecutive year Alorica has been named to the report, and the second year within the ‘Visionary’ category, where Alorica is the only U.S. based provider recognized.



“We are proud to be recognized by Gartner in the ‘Visionaries’ quadrant,” said Chris Crowley, chief sales and marketing officer of Alorica. “This report serves as a benchmark for companies evaluating their options in business process outsourcing. Alorica’s placement validates that we are recognized as a market leader in delivering customized services with innovative pricing and operational models. Our consistent delivery and strong understanding of our clients’ needs have led to solid partnerships and continued success.”

Gartner’s 2013 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing services evaluates a broad platform of providers worldwide. Alorica was one of just 19 companies named on the 2013 Magic Quadrant for Gartner, Inc.



Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Alorica
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.



About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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