Blog Posts in all categories http://www.customerthink.com/all_featured/%2A Featured Articles and Blogs en CBM Trends for 2009: Think, Feel and Connect http://www.customerthink.com/article/cbm_trends_2009_think_feel_connect http://www.customerthink.com/article/cbm_trends_2009_think_feel_connect#comments CEO Marketing Sales Service Popular Topics: Technology Industry Analysis Mon, 5 Jan 2009 06:51:11 -0600 bob_thompson 208022 at http://www.customerthink.com Piloting is Critical for Successful CRM Technology Implementation http://www.customerthink.com/blog/piloting_critical_successful_crm_technology http://www.customerthink.com/blog/piloting_critical_successful_crm_technology#comments CEO Marketing Sales Service Technology CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Thu, 1 Jan 2009 16:19:02 -0600 graham_hill 207987 at http://www.customerthink.com Best From Top 10 Authors of 2008 http://www.customerthink.com/blog/top_10_authors_2008 http://www.customerthink.com/blog/top_10_authors_2008#comments CEO Marketing Sales Service Technology CRM Popular Topics: Technology Industry Analysis Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education Popular Topics: Performance Management Popular Topics: Social Web Popular Topics: Voice of Customer Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Wed, 31 Dec 2008 14:25:54 -0600 bob_thompson 207959 at http://www.customerthink.com What Will Campaign Management Be Like In 2020? http://www.customerthink.com/blog/campaign_management_2020 http://www.customerthink.com/blog/campaign_management_2020#comments Marketing Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Technology Industry: Advertising / Media / Public Relations Industry: Broadcast / Communications Industry: Computers / Technology Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Healthcare Services Industry: Printing and Publishing Industry: Retail Sales Industry: Telecommunications Industry: Transportation / Travel / Leisure Tue, 30 Dec 2008 15:55:09 -0600 eranderson 207903 at http://www.customerthink.com Selling a Price Increase in a Soft Market http://www.customerthink.com/blog/selling_price_increase_soft_market http://www.customerthink.com/blog/selling_price_increase_soft_market#comments Sales Wed, 24 Dec 2008 13:01:46 -0600 mhunter 207322 at http://www.customerthink.com How to Reduce Your Social Media Networking Anxiety http://www.customerthink.com/blog/reduce_social_media_networking_anxiety http://www.customerthink.com/blog/reduce_social_media_networking_anxiety#comments CEO Marketing Sales Service Technology CRM Wed, 24 Dec 2008 09:57:35 -0600 alan_see 207314 at http://www.customerthink.com Employees Should Focus on Customers, Not Paycheck http://www.customerthink.com/blog/employees_should_focus_customers_not_paycheck http://www.customerthink.com/blog/employees_should_focus_customers_not_paycheck#comments Service CRM CRM Planning: Metrics Industry: Hospitality / Entertainment Industry: Retail Sales Tue, 23 Dec 2008 10:18:07 -0600 kstirtz 207240 at http://www.customerthink.com Customer Experience: More Important Than Ever in Tough Times http://www.customerthink.com/article/customer_experience_importance_tough_times http://www.customerthink.com/article/customer_experience_importance_tough_times#comments CEO Marketing Service CRM Popular Topics: Customer Experience Management Popular Topics: Voice of Customer CRM Planning: Strategy Mon, 22 Dec 2008 13:22:54 -0600 jim_barnes 207199 at http://www.customerthink.com Debilitating Demo Diseases: Deadendedness http://www.customerthink.com/blog/debilitating_demo_diseases_deadendedness http://www.customerthink.com/blog/debilitating_demo_diseases_deadendedness#comments Sales Technology Mon, 22 Dec 2008 11:53:52 -0600 peter_cohan 207197 at http://www.customerthink.com Brain Atlas: The Loyalty Marketer's Guide to Gray Matter http://www.customerthink.com/blog/brain_atlas_loyalty_marketer_guide_gray_matter http://www.customerthink.com/blog/brain_atlas_loyalty_marketer_guide_gray_matter#comments Marketing CRM Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Fri, 19 Dec 2008 11:43:40 -0600 rick_ferguson 207082 at http://www.customerthink.com Cultivate Relationships to Increase Margins http://www.customerthink.com/blog/cultivate_relationships_increase_margins http://www.customerthink.com/blog/cultivate_relationships_increase_margins#comments Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Tue, 16 Dec 2008 08:54:25 -0600 rhoward 206847 at http://www.customerthink.com Targeting Customer Service at Your Best Customers Is Critical in a Recession http://www.customerthink.com/blog/targeting_customer_service_critical_recession http://www.customerthink.com/blog/targeting_customer_service_critical_recession#comments CEO Marketing Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Tue, 16 Dec 2008 06:59:02 -0600 graham_hill 206839 at http://www.customerthink.com In the Midst of a Global Economic Crisis, It's Still All About Service http://www.customerthink.com/blog/global_economic_crisis_all_about_service http://www.customerthink.com/blog/global_economic_crisis_all_about_service#comments CEO Marketing Sales Service CRM Enterprise Size: Small Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Business / Legal Services Industry: Healthcare Services Industry: Hospitality / Entertainment Industry: Retail Sales Mon, 15 Dec 2008 09:17:56 -0600 jim_barnes 206766 at http://www.customerthink.com Marketing Messages in a Recession: Warmth Versus Value http://www.customerthink.com/blog/marketing_messages_recession_warmth_vs_value http://www.customerthink.com/blog/marketing_messages_recession_warmth_vs_value#comments CEO Marketing CRM Popular Topics: Customer Loyalty Management Sun, 14 Dec 2008 16:25:13 -0600 alan_see 206725 at http://www.customerthink.com Scary Times Call for Better Customer Service: Improve Your Contact Center and Realize Sustainable Profits http://www.customerthink.com/article/scary_times_call_better_customer_service http://www.customerthink.com/article/scary_times_call_better_customer_service#comments Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Industry: Telecommunications Fri, 12 Dec 2008 00:00:01 -0600 e_roman 206356 at http://www.customerthink.com Lose the Meat Cleaver and Be Smart About Cutting Customer-Facing Staff in a Downturn http://www.customerthink.com/article/lose_meat_cleaver_smart_cutting_staff http://www.customerthink.com/article/lose_meat_cleaver_smart_cutting_staff#comments CEO Marketing Sales Service CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign Fri, 12 Dec 2008 00:00:00 -0600 dick_lee 206355 at http://www.customerthink.com Building the Case for Customer-Centricity: How to Make Your Customers and the CFO Happy http://www.customerthink.com/article/customer_centricity_business_case http://www.customerthink.com/article/customer_centricity_business_case#comments CEO Marketing Sales Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy Thu, 11 Dec 2008 02:46:08 -0600 bob_thompson 206435 at http://www.customerthink.com Don't Forget Joe: How Customer-Facing Companies Can Make a Buck in a Down Economy http://www.customerthink.com/blog/dont_forget_joe_customer_facing_make_buck http://www.customerthink.com/blog/dont_forget_joe_customer_facing_make_buck#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Financial Services Tue, 9 Dec 2008 10:48:52 -0600 michele_eggers 206338 at http://www.customerthink.com The "R" Effect: How to Adapt Your Business to a Fundamental Shift in Customer Behavior http://www.customerthink.com/blog/adapt_business_fundamental_shift_customer http://www.customerthink.com/blog/adapt_business_fundamental_shift_customer#comments CRM Popular Topics: Customer Experience Management CRM Planning: Strategy Tue, 9 Dec 2008 10:42:05 -0600 francis_buttle 206336 at http://www.customerthink.com Six Ways to Unlock Value From CRM in a Down Economy http://www.customerthink.com/blog/six_ways_unlock_value_crm_down_economy http://www.customerthink.com/blog/six_ways_unlock_value_crm_down_economy#comments Technology CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Tue, 9 Dec 2008 07:15:25 -0600 william_band 206322 at http://www.customerthink.com We Know Where We're Going, But IT Can't Get Us There http://www.customerthink.com/blog/we_know_where_were_going_it_cant_get_us_there http://www.customerthink.com/blog/we_know_where_were_going_it_cant_get_us_there#comments CEO Technology CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Mon, 8 Dec 2008 10:38:37 -0600 dick_lee 206281 at http://www.customerthink.com Good Riddance to the Bubble. Now Build a Sustainable Business With This Tried and True Three-Point Plan http://www.customerthink.com/article/good_riddance_bubble_now_build_sustainable http://www.customerthink.com/article/good_riddance_bubble_now_build_sustainable#comments CEO CRM Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment Fri, 5 Dec 2008 00:00:01 -0600 alison_bond 206029 at http://www.customerthink.com In an Uncertain Economy, Sales Success Means Knowing When to Throw—and Catch—a Hot Potato http://www.customerthink.com/article/uncertain_economy_sales_success http://www.customerthink.com/article/uncertain_economy_sales_success#comments Sales CRM CRM Planning: Strategy CRM Planning: Alignment Fri, 5 Dec 2008 00:00:00 -0600 andrew_rudin 206028 at http://www.customerthink.com Does Customer-Centricity Have to Be a Victim of the Economic Downturn? http://www.customerthink.com/blog/customer_centricity_victim_economic_downturn http://www.customerthink.com/blog/customer_centricity_victim_economic_downturn#comments CEO Marketing Sales Service Enterprise Size: Medium Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics Wed, 3 Dec 2008 11:32:32 -0600 jim_barnes 206076 at http://www.customerthink.com Getting Ready for 2009 http://www.customerthink.com/blog/getting_ready_2009 http://www.customerthink.com/blog/getting_ready_2009#comments Sales CRM Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Tue, 2 Dec 2008 16:18:04 -0600 barry_trailer 206042 at http://www.customerthink.com The New Reality of Customer Profitability http://www.customerthink.com/blog/new_reality_customer_profitability http://www.customerthink.com/blog/new_reality_customer_profitability#comments CEO Marketing Sales CRM CRM Planning: Strategy Mon, 1 Dec 2008 08:25:48 -0600 schriest 205954 at http://www.customerthink.com Bootstrapping Your Customer-Centric Marketing Strategy http://www.customerthink.com/blog/bootstrapping_customer_centric_marketing_strategy http://www.customerthink.com/blog/bootstrapping_customer_centric_marketing_strategy#comments CEO Marketing Sales Service Technology CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Experience Management Popular Topics: Social Web Mon, 1 Dec 2008 07:00:18 -0600 alan_see 205948 at http://www.customerthink.com The Right Moves in White-Knuckle Times Can Keep Your Customers Loyal http://www.customerthink.com/article/right_moves_white_knuckle_loyal_customers http://www.customerthink.com/article/right_moves_white_knuckle_loyal_customers#comments CEO Marketing CRM CRM Planning: Strategy CRM Planning: Alignment Industry: Retail Sales Industry: Transportation / Travel / Leisure Fri, 28 Nov 2008 00:00:01 -0600 jill_griffin 205687 at http://www.customerthink.com You Can Support Headcount and Share of Voice on a Tight Budget http://www.customerthink.com/article/support_headcount_voice_tight_budget http://www.customerthink.com/article/support_headcount_voice_tight_budget#comments Marketing Sales CRM CRM Planning: Strategy Fri, 28 Nov 2008 00:00:00 -0600 alan_see 205686 at http://www.customerthink.com Tough Times Call for Creativity and Reverse Targeting: Here's How to Market in Real Time http://www.customerthink.com/blog/tough_times_creativity_reverse_targeting http://www.customerthink.com/blog/tough_times_creativity_reverse_targeting#comments Marketing Technology CRM Popular Topics: Social Web Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Tue, 25 Nov 2008 17:11:02 -0600 naras_eechambadi 205701 at http://www.customerthink.com Why "Sense & Respond" Marketing Is Critical During the Recession http://www.customerthink.com/blog/sense_respond_marketing_critical_recession http://www.customerthink.com/blog/sense_respond_marketing_critical_recession#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign Mon, 24 Nov 2008 08:31:03 -0600 graham_hill 205587 at http://www.customerthink.com Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity http://www.customerthink.com/article/speech_analytics_contact_center_experience http://www.customerthink.com/article/speech_analytics_contact_center_experience#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Performance Management Popular Topics: Voice of Customer Fri, 21 Nov 2008 00:00:01 -0600 bob_thompson 205252 at http://www.customerthink.com How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers http://www.customerthink.com/article/curb_bad_debt_real_time_analytics http://www.customerthink.com/article/curb_bad_debt_real_time_analytics#comments Marketing Service Technology CRM Popular Topics: Customer Intelligence Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Technology Industry: Government / Public Sector Fri, 21 Nov 2008 00:00:00 -0600 roman_lenzen 205298 at http://www.customerthink.com Customer Experience in Challenging Economic Times, Part 2 http://www.customerthink.com/blog/customer_experience_challenging_economic_2 http://www.customerthink.com/blog/customer_experience_challenging_economic_2#comments CEO Marketing Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Thu, 20 Nov 2008 17:07:59 -0600 lior_arussy 205451 at http://www.customerthink.com Customer Service Efficiency Delivers a New Customer Checkout Experience http://www.customerthink.com/blog/customer_service_efficiency_checkout_experience http://www.customerthink.com/blog/customer_service_efficiency_checkout_experience#comments CEO Marketing Sales Service Technology CRM Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Technology Industry: Retail Sales Wed, 19 Nov 2008 11:25:09 -0600 alan_see 205391 at http://www.customerthink.com How Customer-Driven Innovation Helps Beat the Recession http://www.customerthink.com/blog/customer_driven_innovation_beat_recession http://www.customerthink.com/blog/customer_driven_innovation_beat_recession#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Tue, 18 Nov 2008 05:04:04 -0600 graham_hill 205259 at http://www.customerthink.com A Tale of Two Projects http://www.customerthink.com/blog/tale_two_projects http://www.customerthink.com/blog/tale_two_projects#comments CEO CRM Popular Topics: Customer Information Architecture CRM Planning: Technology Mon, 17 Nov 2008 18:28:36 -0600 rhoward 205241 at http://www.customerthink.com Online Customer Reviews: Do They Help or Hurt? http://www.customerthink.com/blog/online_customer_reviews_help_or_hurt http://www.customerthink.com/blog/online_customer_reviews_help_or_hurt#comments Marketing Sales Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer Popular Topics: Web Analytics Sat, 15 Nov 2008 10:31:38 -0600 AkinArikan 205171 at http://www.customerthink.com Forget Page Views: Here's How to Get Your Most Valuable Customers Engaged With Your Web Site and Increase Your Bottom Line http://www.customerthink.com/article/valuable_customers_engaged_web_site http://www.customerthink.com/article/valuable_customers_engaged_web_site#comments Marketing CRM Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Industry: Advertising / Media / Public Relations Industry: Hospitality / Entertainment Industry: Transportation / Travel / Leisure Thu, 13 Nov 2008 17:42:08 -0600 john_strabley 204983 at http://www.customerthink.com The £500 Million Transpromo Opportunity: But Make Sure Your Message Lands in the Right Mailbox http://www.customerthink.com/article/500_million_transpromo_right_mailbox http://www.customerthink.com/article/500_million_transpromo_right_mailbox#comments Marketing Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Technology Industry: Financial Services Thu, 13 Nov 2008 17:41:15 -0600 Yolanda Noble 204984 at http://www.customerthink.com Why Circuit City Is Bankrupt and Best Buy Thrives http://www.customerthink.com/blog/why_circuit_city_bankrupt_best_buy_thrives http://www.customerthink.com/blog/why_circuit_city_bankrupt_best_buy_thrives#comments CEO Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Retail Sales Wed, 12 Nov 2008 09:41:50 -0600 john_todor 205015 at http://www.customerthink.com Moments of Buying @ Starbucks http://www.customerthink.com/blog/moments_buying_starbucks http://www.customerthink.com/blog/moments_buying_starbucks#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Redesign Industry: Retail Sales Industry: Transportation / Travel / Leisure Tue, 11 Nov 2008 19:45:45 -0600 sampson_lee 204987 at http://www.customerthink.com Enrich Your Customer Data Diet to Raise Your Customer IQ http://www.customerthink.com/blog/enrich_customer_data_diet_raise_iq http://www.customerthink.com/blog/enrich_customer_data_diet_raise_iq#comments Technology CRM Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Technology Tue, 11 Nov 2008 15:33:44 -0600 william_band 204977 at http://www.customerthink.com Capitalizing on Capital Goods Replacement Cycles http://www.customerthink.com/blog/capitalizing_capital_goods_replacement_cycles http://www.customerthink.com/blog/capitalizing_capital_goods_replacement_cycles#comments CEO Sales Service CRM Popular Topics: Customer Intelligence CRM Planning: Metrics CRM Planning: Alignment Mon, 10 Nov 2008 15:31:48 -0600 dick_lee 204926 at http://www.customerthink.com Trade Your Antique Technology for Cloud Computing and Take the Customer Experience to New Heights http://www.customerthink.com/article/trade_antique_technology_cloud_computing http://www.customerthink.com/article/trade_antique_technology_cloud_computing#comments Marketing Technology CRM CRM Planning: Alignment CRM Planning: Technology Industry: Hospitality / Entertainment Fri, 7 Nov 2008 00:00:01 -0600 manuel_martin 204746 at http://www.customerthink.com In the Web 2.0 Age, Don't Ignore the Simplest Way to Find Out What Customers Want http://www.customerthink.com/article/web_2_finding_customers_want_simple http://www.customerthink.com/article/web_2_finding_customers_want_simple#comments Marketing Sales Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Fri, 7 Nov 2008 00:00:00 -0600 jerry_sparger 204747 at http://www.customerthink.com Accessing Intelligence on Your Customers and Prospects http://www.customerthink.com/blog/accessing_intelligence_customers_prospects http://www.customerthink.com/blog/accessing_intelligence_customers_prospects#comments CEO Marketing Sales CRM Popular Topics: Customer Intelligence CRM Planning: Strategy Tue, 4 Nov 2008 10:14:16 -0600 jim_dickie 204696 at http://www.customerthink.com How the Customer Experience Lost Its Meaning http://www.customerthink.com/blog/how_customer_experience_lost_its_meaning http://www.customerthink.com/blog/how_customer_experience_lost_its_meaning#comments CRM CRM Planning: Strategy Sat, 1 Nov 2008 09:49:22 -0500 graham_hill 204601 at http://www.customerthink.com CRM and the Middle-Aged Simplifier http://www.customerthink.com/blog/crm_and_middle_aged_simplifier http://www.customerthink.com/blog/crm_and_middle_aged_simplifier#comments CEO Marketing CRM Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Fri, 31 Oct 2008 07:57:51 -0500 denis_pombriant 204562 at http://www.customerthink.com Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search http://www.customerthink.com/article/social_media_strategies_prospects_search http://www.customerthink.com/article/social_media_strategies_prospects_search#comments Marketing CRM Popular Topics: Customer Intelligence Popular Topics: Social Web CRM Planning: Strategy Industry: Business / Legal Services Fri, 31 Oct 2008 00:00:01 -0500 john_todor 204317 at http://www.customerthink.com