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Blogger Name Contains
Blog Post TitleDatesort iconBloggerViewsCommentsFeatured
Don’t Interrupt Your Customer2008-10-10Kevin Stirtz50
Ethnocentric Customer-Centricity2008-10-10Lynn Hunsaker130
Outsource: Great Idea But Don't Fall Into the Trap of Destroying the Customer Experience2008-10-10Kristian Gotsch260
RightNow Aims to Balance Customer Experience With Cost Savings2008-10-09Bob Thompson840Technology
New Research on How Loyalty Drives Future Sales2008-10-09Graham Hill650
Economy Should Give On-Demand a Boost2008-10-08Denis Pombriant790
Debilitating Demo Diseases: Atrophied Communication2008-10-08Peter E. Cohan280
Is the "Loyalty Myth" Killing Your Profits?2008-10-08Graham Hill1103
Customer Satisfaction Does Not Equal Customer Loyalty/Advocacy2008-10-07Jim Dickie720Sales
Let's Talk About How We Create REAL Customer Loyalty2008-10-07Jim Barnes1291CEO
Petco.com Finds Connecting Customers Stimulates Sales2008-10-06John I. Todor, Ph.D.820
Unified Communications Isn't Unified Without the Customer2008-10-06Mike Sheridan560
Debilitating Demo Diseases: Rampaging Pronouns2008-10-06Peter E. Cohan240
Customer Perceived Value Is Changing ... and What to Do About It2008-10-06Graham Hill1100
Empowered Employees Are Better Equipped to Influence Customer Loyalty2008-10-05Alan See990Marketing
7 Ideas to Make the Most of Customer Service Week2008-10-03Kevin Stirtz730
What Private Equity Teaches Us About CRM in a Downturn2008-10-03Graham Hill2840
Debilitating Demo Diseases: Auto-Demo Hell2008-10-02Peter E. Cohan250
When It Gets So Bad You Have to Laugh: My Troubles With Outlook2008-10-02Dick Lee1330
The Right and Wrong Approaches to Enterprise Master Data Management Journeys2008-10-02Ravi Shankar1730
UPS Reduces the Hassle Factor and Increases Its Customers' Profitability2008-10-02John I. Todor, Ph.D.1842
Debilitating Demo Diseases: Vacuuosititis2008-10-01Peter E. Cohan610
Customer Service Basics2008-10-01Aina Neva Fiati1130
Marketing Budgets in a Market Plunge2008-09-30Alan See3130Marketing
Debilitating Demo Diseases: Overscriptosis (Hardening of the Demo)2008-09-29Peter E. Cohan480
Where Does Value Come From?2008-09-29Shaun Smith1721
A Fundamental Change in Customer Relationships: Oracle's Announcement2008-09-25John I. Todor, Ph.D.4312CRM
Debilitating Demo Diseases: Clairvoyance Annoyance2008-09-25Peter E. Cohan1300
CEM's Weakest Link: 3 Tips for Managing Brand Value2008-09-24Lynn Hunsaker2070Marketing
Increase Customer Loyalty by Valuing Complaints2008-09-24Kevin Stirtz4130Service
How Much Can We Blame IT for Bad Customer Service?2008-09-24Kristian Gotsch1890
Debilitating Demo Diseases: Crickets2008-09-23Peter E. Cohan730
The Personality of a Customer Experience Leader2008-09-23Lior Arussy4191CEO
The Skinny on the Trusting of Strangers in Social Media2008-09-23John I. Todor, Ph.D.2152CRM
Are You Monitoring Your Trademarks on the Search Engines?2008-09-23Alan See1400
Moments of Buying: Why Improving Satisfaction May Not Help Sales2008-09-23Sampson Lee6890CRM
Debilitating Demo Diseases: Feature Pox2008-09-22Peter E. Cohan660
Jumping Into Cloud Computing Platform War: LongJump2008-09-22Bob Thompson2590Technology
How Much Is Your Loyalty Program Worth?2008-09-22Graham Hill1850
Move Over Web 2.0 and Social Media. It's Time for SOCIAL Computing2008-09-22John I. Todor, Ph.D.1880
How to Become a Winning Sales ACE and Avoid Getting Shot Down!2008-09-22Waldo Waldman1300
The Gartner Hype Cycle for Emerging Technologies, 20082008-09-21Vandana Ahuja3630
International Marketing for SMEs2008-09-20Michael Richter1230
To Wow Your Customers, Do Something Positive and Unexpected2008-09-19Kevin Stirtz1760
Blind Spots in Your Online Customer Experience2008-09-19Bob Thompson5432Marketing
CEO Compensation: Heck of a Job. Take These Millions and Get Out of Here!2008-09-19Gwynne Young1631
Debilitating Demo Diseases: Blackberry Consumption2008-09-19Peter E. Cohan690
Building a Roadmap for Customer-Centricity2008-09-19Graham Hill3022
Selling Versus Marketing2008-09-19Michael Richter850
Hewlett-Packard Exploits Customer Experience Keyword Cache2008-09-18John I. Todor, Ph.D.2090
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August 2008

Joseph Michelli
The Michelli Experience
[Best Article] 		Lynn Hunsaker
ClearAction
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