When the staff at Adare Manor hotel in Ireland found a lost bunny they obviously needed to track down its owner. But, how to do it? Well they decided to go on Facebook to appeal for its owner by showing him enjoying their facilities! The photographs that nicely showed off Adare Manor’s facilities were shared successfully until the bunny was reunited with his owner Kate Hogan.
It’s a bit reminiscent of one of my favourite customer delight stories I speak about at conferences and events – Ritz Carlton and Joshie The Giraffe, and it’s a nice example of ‘exceeding customer expectations’ and demonstrates all 6 Ingredients Of Customer Delight:
- It produces a wow reaction!
- It’s spontaneous or unexpected!
- It’s the personal touch!
- It makes the customer feel valued!
- It’s genuine… and…
- It creates a ‘talking point’!
Check out the pictures below….