I picked out the subtitle and highlighted it above – in the reaction to the financial catastrophe that has hit us, people are looking for higher purpose as a way to filter out actions taken out of pure self interest. I read in the NYTimes that the University of Toronto Business School has seriously been re-looking at their curriculum to add multi-culturalism Multicultural Critical Theory. At B-School?
This helps some, but I can’t help feeling its a little like slamming one small barn door after the horses have bolted from stables across the globe….
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
Expectations for service and support continue to rise. Creating an experience to meet customer expectations includes digital service channels, but internal operations and processes must also support the delivery of a pleasing end-to-end service experience. Customer service and support executives discuss real-world results and reveal best practices for success.
Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.
Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.