For those who watched last week’s blog, we saw how Audi City is delivering a great CX in London. But what about where the mass market lives? Can you deliver a great and differentiated experience for non-luxury customers and do so in a digital environment? Here’s an example from Rockar Hyundai located in the Bluewater Shopping Centre in Kent, UK. They’re doing some interesting things that you may want to look at.
Until next time.
@christravell
