Companies active in customer-driven business talk a lot about understanding the world of customers. But they also talk a lot about the critical role that employees play in understanding customers, and of course in delivering products, services and experiences that match them.
A post on Mark Graban’s Lean Blog about Poll: Most Companies Neglecting Employees highlighted a recent Gallup Management Journal study on how employee perceptions of happiness and well-being affect job performance.
It will come as no suprise that happy, engaged employees are more satisfied with their work, are more productive at it and are more able to adapt to the continuous changes that modern business life brings. It will also come as no suprise that happy, engaged employees are also more satisfied with home life and get more out of life in general.
But what horrified me was the finding that fully 71% of US employees surveyed where either not engaged by their work, or were actively disengaged from it. In other words, they were just warm bodies who couldn’t wait for the work day to end. What an appalling waste of employee knowledge, skills and experience!
The Gallup study showed that much of the feeling of engagement at work came from supervisors focusing on the employees’ strengths and providing positive encouragement. Fellow employees also affected the feeling of engagement but not as much as supervisors. All of this is part of a universal virtous cycle that drives not only high performance at work, but also things like the adoption of innovations at work.
What do you think? Are you engaged, happy and productive at work? Or is your CV always up-to-date just in case?
Post a comment and get the conversation going.